Shared Device License - No Apps

[Brian Tech K12]

We are having this issue in our computer labs for our schools. This is what we're using for licensing: Creative Cloud All Apps for K-12 - Shared Device. 

We've been having issues with our older packages so I did what I always do. I create a new license only package and deployed it to the lab after uninstalling the old packages from the lab computer. Then what normally would happen is the teacher would go to each device and install the software they want on each computer. 

But, this time around it's only giving availability to Adobe Express apps and none of our apps we pay for. It doesn't matter who signs in to CC, it only gives access to Express. The package has the same access as the previous one. 

The even stranger thing is that we randomly get this issue. It's like Adobe CC can't see the Shared Device License and goes off the user's license even though it's only a regular Federated ID that we give the students. 

Anyone got any ideas? I've gone to Adobe but honestly, their tier one support never gets me anywhere. Thanks!

[rpandita]

Hi @Brian Tech K12 

Navigate to C:\ProgramData\Adobe\OperatingConfigs and delete the folder OperatingConfigs, reinstall the license only package, and it should resolve the issue, provided the apps are still present on the machine.

Regards

Rohit Pandita

[Brian Tech K12]

Hello Rohit,

Thanks for the reply. This is a clean install of the package with license only. There are no apps installed. We push out license only packages and have the teacher install the apps they want. Unfortunately, the issue is that when the teacher goes to install the apps, only the Adobe Express apps are available to install.