Exporting PDFs

Forum|Forum|8 years ago
October 12, 2017
4 replies
3187 views

Ever since I started using this Creative Suite, I could not get files to export to PDF correctly. When I export the file, the PDF prints fine on my printer. When I email it to someone else, the file prints in the upper left corner. When I use the Adobe PDF option contained in InDesign, the problem doesn't happen.

I would rather use export because it offers more options.

This topic has been closed for replies.

jane-e

Community Expert

JanJan22 wrote
Ever since I started using this Creative Suite, I could not get files to export to PDF correctly. When I export the file, the PDF prints fine on my printer. When I email it to someone else, the file prints in the upper left corner. When I use the Adobe PDF option contained in InDesign, the problem doesn't happen.
I would rather use export because it offers more options.

Hi JanJan,

Is it always the same "someone else"?

As I understand it, you export a PDF from CS (maybe InDesign, since this is the InDesign forum.) It prints correctly for you and in the upper left corner for someone else. How many "someone else's"?

Because if I understand this correctly, the "someone else" has set their Acrobat to print multiple pages on one sheet and you have sent a one-page document. Tell them to change their print settings. Also, ask them how it looks when they open it before printing. If it prints okay for you and not for one other person, the problem is not with the PDF.

Or maybe I am misunderstanding?

Let me know!

Jane

J

JanJan22Author

Inspiring

I use Creative Suite 2017 - Windows 7

All recipients have the same problem.

The pdf files look fine on my screen (centered on page) and on recipient's screen.

But when printed after being emailed to someone, it prints in upper left corner.

Before using this version, I did not have this problem.

I suspect something is wrong in settings on with printer drivers.

Thanks for your help.

rob day

Community Expert

What are the dimensions of the document you are exporting? If you open the exported version and the printed version in Acrobat you can check there sizes via File>Properties.

BobLevine

Community Expert

Nothing in your original post is clear at all.

What version of InDesign? What operating system? What is being used to view/print the PDFs? How are you exporting the PDF? What are your export settings?

J

JanJan22Author

Inspiring

InDesign CC, 2017 - Windows 7

As stated, when I use Adobe PDF in print section, files print well when emailed. When I export, they change.

What export settings do you need to know?

Thanks for your help.

BobLevine

Community Expert

They change? What does that mean?

What are your PDF export settings? If you go to the summary section, you can click save summary and save it as a txt file. Go to pastebin.com and copy/paste the text there. Give us a link to that summary text.