Eye dropper tool in color picker freezes InDesign

[Dr. Jim Jeffers]

I have found that if I use try to use the eye dropper feature in the color picker in InDesign that InDesign freezes. It is as if there is a dialog box is open but is not visible on screen. My only option has been to force quit. I have repeated this on multiple documents.

I just thought Adobe should know.

I'm working in the lastest Mac OS on an Intel 16" MacBook Pro.

[Mike Witherell]

Have you explored any of these troubleshooting ideas?

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

[Lisa37909027nlmh]

I am experiencing this same issue. Color picker freezes cursor and does not work as shown in tutorials. Cursor changes to black filled arrow. Macbook Pro M3 chip.

[leo.r]

I am experiencing this same issue. Color picker freezes cursor and does not work as shown in tutorials. Cursor changes to black filled arrow. Macbook Pro M3 chip.

By @Lisa37909027nlmh

-What's your version of macOS?

-What's your version of InDesign?

-Did you try the troubleshooting steps mentioned above?

[HARSHIKA_VERMA]

Hi @Lisa37909027nlmh,

Hope you're doing well!

We would love to follow up on your issue. Are you able to resolve the color picker issue? Please feel free to update the discussion and share the information asked by our expert so we can assist you further. 

Please also share if your issue is resolved and the solution that has worked for you. This might help our customer experiencing the same issue resolve their issue.

Thanks,

Harshika

[Barb Binder]

Hi Jim:

Which OS, exactly? Ventura or Sonoma?

~Barb

[joehahi]

This is happening to me. Macos ID 2023. These programs get worse every release... Ready to switch platforms. Im over it.

[Eugene Tyson]

What specifically is your issue?

[joehahi]

The same issue as mentioned in this thread by the author. Still happening in 2024 on Macos Seqouia with INDD 2024. 

[leo.r]

The same issue as mentioned in this thread by the author. Still happening in 2024 on Macos Seqouia with INDD 2024. 

By @joehahi

Have you tried the general troubleshooting steps listed earlier in this thread (and could also be found here: https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/)

[Marcus30397854yp20]

I have the same issue.

Eye Dropper doesn't respond.

And then I can't even close the Pop up Box. So I have to Force quit InDesign. Making it 100 percent unusable. Consistent issue. Also, sometimes the dialoge colour window, just dissapears, and I can't interact with the rest of the interface. Also then requiring a force quit. Can't quit normally because it then spits out the error message 'Cannot handle the request because a modal dialog or alert is active'. But I can't find it anywhere. So I force quit. this is easy to reproduce. Just attempt to use the eye dropper. 

Running iMac with Sonoma 14.2.1 , with InDesign 2024: 19.2

64gb of ram

I've tried turning off GPU performance, but the issue remains. 

I.e The eye dropper doesn't do anything, and the dialoge box freezes.

Adobe! what gives? 

[Eugene Tyson]

I use it everyday without any issues on very similar specs

No issues my side.

I do have webroot installed and that causes havoc with InDesign.

Maybe there's a thrid party app causing it to behave like this.

Easiest way to determine is to start the os in safe mode and only open InDesign and see if it behaves normally.

If it does then it's another app interacting.

One thing I had to change too was a bunch of os preferences for Sonoma I was getting warnings about an app trying to use video recording when I tried to use the eyedropper first time.

Have to say it took about a week of making changes to os and third party apps for things to work normally.

It's not fun.