Failed to export PDF file (InDesign)

New Here ,
Aug 09, 2021 Aug 09, 2021

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Hi!
I'm not able to export PDF files in InDesign anymore. Same problem occurs when creating a package. 

Every time (with all documents) an error occurs. 
"Sorry, an error occured. Adobe InDesign 2021 has encountered a problem and needs to close."

I don't understand the error report at all, but the crash exception is "EXCEPTION_ACCESS_VIOLATION".

I even tried with a new document with only one word in it, but still the same problem occurs. I've saved files as IDML in different places. I've uninstalled and reinstalled InDesign. Nothing seems to help!

 

InDesign version is 16.3 (Creative Cloud Desktop)

Windows 10 Pro for Workstations

Mostly the data is saved in M-Files, but I've tried servers and hard drive, without help. 

 

Any idea what can I do?

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Import and export

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correct answers 1 Correct answer

Adobe Community Professional , Aug 09, 2021 Aug 09, 2021
Have you tried trashing your preferences and caches?

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New Here ,
Aug 09, 2021 Aug 09, 2021

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Please connect with Adobe Support Chat 

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Have you tried trashing your preferences and caches?

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New Here ,
Aug 09, 2021 Aug 09, 2021

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Thanks! That worked (at least with the files I tested). 

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New Here ,
Sep 18, 2021 Sep 18, 2021

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What does this mean?

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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