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Failed to export PDF Indesign 2022

Community Beginner ,
Jan 27, 2022 Jan 27, 2022

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One of our users is having issues exporting PDFs from InDesign.

 

Apparently everyone else can export the PDF just fine but she is unable to, copying the PDF settings from another user who was working and trying it on hers still failed to export.

 

I can export a few pages at once until it fails but the user doesn't want to delete any images because it's working on the other PCs.

 

They are using Sharepoint and OneDrive sync to access the files and all the images. She has permission to all the folders that the other users has.

 

The file path for each item I believe is different because it goes through C\Users\*user*\One Drive ...

This did affect the links but even after removing the links that errored, it was still unable to export.

 

I've uninstalled and re-installed InDesign but I don't use InDesign enough to have good troubleshooting skills. I can't even find any log files to see whats going wrong, it just fails with no useful errors.

 

I created a blank document and exported that just fine but the user doesn't have time to individually export the pages to find out what one is causing issues when someone else can export just fine.

 

We have moved and setup the user on a new PC, local accounts so nothing was copied over and it's still happening.

 

I don't know what else to try to get this to export correctly, or even where to look to find what's causing the issue.

 

It's not just one document that's causing the issues, last year they were also having issues exporting another InDesign document.

 

If you need anymore information, let me know.

TOPICS
Bug , How to , Import and export

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correct answers 1 Correct answer

Community Beginner , Feb 09, 2022 Feb 09, 2022

InDesign exporting for the user is now working again, I have no idea what was done to resolve it but its now working again.

 

I believe it may have been the version the other users were editing the documents on. The other users are now up to date and have had no issues.

 

we'd tested this on 2 of the documents that wouldnt export and it works fine.

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Community Beginner ,
Oct 16, 2022 Oct 16, 2022

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I have been having the same problem in our office affecting multiple users. 

I think I have narrowed it down to when you export and replace an existing PDF, it genterates the error.

Then it won't export anything until you restart. 

Have tried all the Save As, renaming, IDML, deleting links suggestions but nothing has worked.

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New Here ,
Nov 22, 2022 Nov 22, 2022

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I had this issue and the fixes I read here didn't work, however! It turned out to be one placeholder link causing it - - a png file that had an 'unsupported colour profile'. Once I had changed that everything worked perfectly.

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Community Beginner ,
Dec 16, 2022 Dec 16, 2022

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Yeah, same problem. Just the latest from Adobe. ZERO indication in the warning what the error is - just "Nope, we aren't going to export this! Sucks for you!" REALLY getting sick of this crap.

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New Here ,
Jan 31, 2023 Jan 31, 2023

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Hello,

I figured out a potential issue and how to solve it quickly for a fail to export pdf issue with no identified problem.

step 1: go to file > print > print to pdf

step 2: click ok. The printing bar should appear and show you each page that is being printed to pdf successfully. It will fail if you have the "failed to print pdf" issue before this. When it does fail, note the page number it failed on. 

step 3: go to that page and see if there is a very blurry image. If there is delete that image. If there is not, delete the page all together. 

Step 4: Try to export as a pdf and you should not get the failed to print pdf error again. This is because of an image being corrupted on the page which results in an error for pdf printing.

 

Hope this helps!!

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