Skip to main content
T
tiff_meek
Known Participant
August 16, 2023
Answered

Failure to launch | InDesign

  • August 16, 2023
  • 3 replies
  • 1468 views

I have been using InDesign for many years. Never any problems. Today at approx. 1pm Australian EST InDesign simply stopped launching. I click the launch icon and it bounces one, the intro screen flashes up for a moment. Then that's it. No launch. I have relogged into Creative Cloud. I have uninstalled InDesign and reinstalled. Nothing.

 

I am on a Mac Studio M1 Max 32GB running 13.2.1.

 

Any ideas? Thanks in advance.

 

Cheers

Tiff

    This topic has been closed for replies.
    Correct answer leo.r

    If you're running InDesign 18.5, then it appears that many users experience the same issue (judging by the amount of similar posts on the forum).

     

    First, update to macOS 13.5. It solved the issue for some users.

     

    If it doesn't help, then users recommend to install an earlier version - preferably 18.3. You can do it from the Creative Cloud app:

     

     

    3 replies

    Geоrge
    Geоrge
    Legend
    August 16, 2023

    Did you try InDesign factory reset? 

     

    1. Windows: Start InDesign, and then press immediately Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
    2. macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
     
    Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
      T
      tiff_meekAuthor
      Known Participant
      August 16, 2023

      George that worked! Thank you so much! Have a great day!  🙂

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      August 16, 2023

      If you decide to install a previous versionas suggested by @leo.r  then you can refer to the following article on how to do it

      https://helpx.adobe.com/in/download-install/using/install-previous-version.html

      -Manan

      -Manan
        T
        tiff_meekAuthor
        Known Participant
        August 16, 2023

        Thank you so much for your response. I tried George's solution (see below) and it the app launched! If I have any further issues I will try your solution. Have a great day  🙂

        T
        tiff_meekAuthor
        Known Participant
        August 16, 2023

        Update: George's solution didn't work once I quit out of InDesign and restarted it again. So I will try your solution now. Thanks!

        T
        tiff_meekAuthor
        Known Participant
        August 16, 2023

        Adobe InDesign 2023, latest version.

        leo.r
        Community Expert
        leo.rCommunity ExpertCorrect answer
        Community Expert
        August 16, 2023

        If you're running InDesign 18.5, then it appears that many users experience the same issue (judging by the amount of similar posts on the forum).

         

        First, update to macOS 13.5. It solved the issue for some users.

         

        If it doesn't help, then users recommend to install an earlier version - preferably 18.3. You can do it from the Creative Cloud app:

         

         

          T
          tiff_meekAuthor
          Known Participant
          August 16, 2023

          Thank you so much for your response. I tried George's solution (see below) and it the app launched! If I have any further issues I will try your solution. Have a great day! 🙂

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices