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5

FallDownGoBoom64 error

New Here ,
Mar 14, 2024 Mar 14, 2024

I got this error message the other day. Never seen this before and a search doesn't give any results.

Anybody a clue what this means? 

TOPICS
Bug , Performance
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correct answers 1 Correct answer

Community Expert , Jun 03, 2024 Jun 03, 2024

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

As far as I know it's a playful thing developers will do to identify a specific issue - if you send the report they'll see it I suppose.

It's basically something has crashed InDesign - what it was I don't know

 

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How and when did the error occur?

What are you doing when the error occurs?

Is it opening a file, closing a file, saving, using a plugin, using a certain panel? 

===
Things to try

Check for Updates

 

Disable Plugins

 

Reset Preferences

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

Check System Requirements

Ensure that your computer meets the system requirements for Adobe InDesign 2024. Inadequate hardware can sometimes lead to performance issues and crashes.

 

Clean install

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Contact Adobe Support

If none of the above steps resolve the issue

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Adobe Employee ,
Mar 29, 2024 Mar 29, 2024

 

 

Hope you're doing well!

 

We would like to follow up on the issue. Are you able to resolve the issue by following our expert advice? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jun 03, 2024 Jun 03, 2024

Good, is this issue resolved or anything about how to solve it? I have the same problem when I copy/paste a page from one document to another.

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New Here ,
Jun 03, 2024 Jun 03, 2024

The issue isn't resolved. I had the same crash this afternoon when trying to center a text in a textframe. 
Also, there have been a few updates since the first time.

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New Here ,
Jun 03, 2024 Jun 03, 2024

Same here, updated, unisntall/install again from creative cloud. Preferences reset but nothing changed. Also I have sent reports. It seems in the know issues this problem it is not reported.

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Jun 10, 2024 Jun 10, 2024

It worked!!! Thank you very much!

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Explorer ,
Jun 18, 2024 Jun 18, 2024
LATEST

If this is the sollution, we have work to do, NOT reinstalling all the software with every problem...

I geuss after that the problem will exist again...  would like to here from Jacco

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