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A
Angusggg
Participant
July 4, 2020
Answered

File wont open due to crash report

  • July 4, 2020
  • 3 replies
  • 515 views

Nothing I can do will work. I need to get my dissertation report ready for august! Can anyone help?

 

Each time I try to open it doesn't work and I have tried a lot of different things.

 

Please help 🙂

This topic has been closed for replies.
Correct answer Barb Binder

Hi Angus:

 

I also experienced a crash when trying to open the file. This is why it is important to have incremental back-ups. Any file can become corrupt over time. If you don't have a back-up, you can work through this document:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

Note the final section has an email address to send the file for review: "If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible." I believe Adobe USA is closed for the week, so you might not hear back for a week or so.

 

There is also a commercial service that may be able to recover the file. https://markzware.com/products/file-recovery-service/

 

Once you regain access to the file, please be sure to make regular backups. Now you can see why it is so important. 

 

~Barb 

3 replies

L
Community Expert
LaubenderCommunity Expert
Community Expert
July 7, 2020

Hi Angus,

I have no idea if this file can be converted to something reasonable.

Because I could open the document in the first place, the exported IDML file is showing this, I could imagine that the developers can do something about it. But that's all guesswork.

 

FWIW: For all who are interested in the scripting side when I tried to open the document without layout window:

I set the second argument of app.open() to false. Also changed enableRedraw of the app.scriptPreferences to false and userInteractionLevel to UserInteractionLevels.NEVER_INTERACT. Seems it did not help much…

 

Regards,
Uwe Laubender

( ACP )

L
Community Expert
LaubenderCommunity Expert
Community Expert
July 6, 2020

Hi Angus,

also tried to open your attached document using InDesign 2020 on Windows 10.

InDesign crashed.

 

Then I tried to open the file without a layout window by scripting and to export that opened file as IDML.

Also this did not work: InDesign opened the file, yes, but directly after the export began, InDesign crashed and the IDML file was left with 1 KB size only.

 

Sorry.

 

Regards,
Uwe Laubender

( ACP )

    A
    AngusgggAuthor
    Participant
    July 6, 2020

    Thanks Uwe.

     

    Do you think the file is ruined then? Do you think anything can recovery the file?

     

    Thank you so much for checking!

     

    Kind regards 

    Angus

     

     

    Barb Binder
    Community Expert
    Barb BinderCommunity ExpertCorrect answer
    Community Expert
    July 4, 2020

    Hi Angus:

     

    I also experienced a crash when trying to open the file. This is why it is important to have incremental back-ups. Any file can become corrupt over time. If you don't have a back-up, you can work through this document:

    https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

     

    Note the final section has an email address to send the file for review: "If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible." I believe Adobe USA is closed for the week, so you might not hear back for a week or so.

     

    There is also a commercial service that may be able to recover the file. https://markzware.com/products/file-recovery-service/

     

    Once you regain access to the file, please be sure to make regular backups. Now you can see why it is so important. 

     

    ~Barb 

    ~Barb at Rocky Mountain Training
      A
      AngusgggAuthor
      Participant
      July 6, 2020

      Hi Barb,

       

      Thank you for your reply. I did back up the document and have 3 copies from different times.

      They all do the same thing when I try to open them. It just generates a crash report. I have also emailed the Idfile@adobe.com email address you provided 2 days ago and will wait for a reply. The document opens briefly and then stalls and then crashes. I can see all the content is still there but no actions can be taken while the document loads / before it crashes.

       

      I hope a solution can be found.

       

      Do you know if the Markzware software actually works? I have not managed to find many reviews?

       

      I have the pdf of the report which could maybe be used to generate another indd file but I am not sure how to do it myself.

       

      Thanks for your help.

       

      Angus

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