Font missing on Indesign Server

[deepak_8153]

On the same machine, I have both InDesign Server and InDesign Desktop installed and operational. When the same document is opened on both InDesign Desktop and InDesign Server, InDesign Server displays a 'missing font' error for Open Sans Bold, whereas InDesign Desktop continues to function properly, and the Open Sans Bold font is visible.
I have restarted both the InDesign Server and the machines, but the problem continues to occur.

Error - font manager Missing Font Open Sans Bold

[jane-e]

@deepak_8153 

I've moved your post from Using the Community to the InDesign forum.

Jane

[Peter Spier]

Sounds like a question of where the font is actually installed on the system and it would seem to be in a location not accessible to Server.

[deepak_8153]

All other fonts are available, and InDesign Server is using it. Even Open Sans regular and other Open Sans fonts are working perfectly on InDesign Server. Location of font is C:/Windows/fonts folder

[Peter Spier]

Is it possible you have more than one copy of the font on the system? In the desktop install, open the file and open Find Font, select the font and click Reveal in Explorer to see where it is located. If it's not in the Windows Fonts folder, replace it withthe version that is, but expect possible type reflow if one version is, say, from Google and the other from Adobe.

[jane-e]

Location of font is C:/Windows/fonts folder

By @deepak_8153

Adding to Peter's message, Open Sans is a Google font that is available from Adobe Fonts, Google Fonts, and other sites.

https://fonts.adobe.com/fonts/open-sans

https://fonts.google.com/specimen/Open+Sans

Fonts that are activated in Adobe fonts will not show up in C:/windows/fonts folder. One thing worth checking is to see if you have activated it in Adobe fonts in addition to the one you have installed on your hard drive.

Jane

[Laubender]

@deepak_8153 ,

check where the missing font that is available in InDesign Desktop is installed.

Open the document in InDesign Desktop and go to the Type menu. List all used fonts, in my German InDesign the menu is "Schriftart suchen/ersetzen" and select the listed Open Sans Bold. In my sample below I did that for "Helevtica Neue Regular":

More Info will show you the path of the installed font.

What do you see for Open Sans Bold that is missing for InDesign Server?

Regards,
Uwe Laubender
( Adobe Community Expert )