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Rebecca And Nelson
Rebecca And Nelson
Participant
March 25, 2022
Answered

Font not Available in Indesign, But is available everywhere else

  • March 25, 2022
  • 13 replies
  • 6643 views

I'm completely at a loss about this. The font Milo OT (.otf format) is not available for use in Indesign, but works in Word and Illustrator. It doesn't seem to matter what fix I try, nothing is working. I'm using a Mac on Monterey and everything is up to date. I've tried:

Installing the font with font book.

Dragging the font in to my user fonts folder.

Dragging the font in to the system (I think) font folder.

Dragging the font into Indesign's own font folder.

and Installing it through Creative Cloud.

I have also tried to install a different version.

I have spent too many hours searching for a solution, is there any chance its conflicting with something directly in Indesign? I didn't have this problem on my old computer and no one else in the company seems to be having the same problem. If anyone has any advice, I'm all ears.

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi All,

     

    We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

     

    If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

     

    Let us know if you need further assistance. We'd be happy to help.

     

    Thanks,

    Harshika

    13 replies

    C
    carolinez87434567
    Participant
    June 2, 2022

    I have this same problem...And nothing is working 😞
    The font is Outfit from Goggle font. I have the latest updated version of the Indesign and i still have a problem 😕😕

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    June 2, 2022

    Hi Caroline,

    please check, if you really have InDesign version 17.2.1 installed.

    What's your operating system?

     

    Best also try to delete the InDesign cache folder.

    How to find this folder in your User's folder that is named Version 17.0 when with InDesign 2022:

    https://helpx.adobe.com/indesign/using/setting-preferences.html

    Scroll down to the table where "Cache" is listed.

     

    Regards,
    Uwe Laubender
    ( Adobe Community Professional )

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    May 10, 2022

    Hi All,

     

    We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

     

    If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

     

    Let us know if you need further assistance. We'd be happy to help.

     

    Thanks,

    Harshika

      W
      wouterdam78
      Participant
      May 17, 2022

      The latest update (17.2.1) actually solved the problem for us.

      Inge-Gloed
      Inge-Gloed
      Participant
      April 13, 2022
      I had the same problem, luckily solved by going back to InDesign 17.1
        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        April 5, 2022

        Hi All, @Rebecca And Nelson @Martijn Busink @Pixels + Paper Studio @TobiasRöllin @Mattia Fontanella @RichardGrosse @Fred.L @wouterdam78 @IDD - stock 

         

        We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

         

        I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

         

        Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

         

        In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

         

        Regards,

        Anshul Saini

        J
        jeva75
        Participant
        March 31, 2022

        I have the same issue! And I've only solved it - temporarily - by downgrading to v16.4. I've tried all suggested solutions. Here is my initial report. I hope the issue will get upvoted and fixed shortly!

         

        -----

        Originally posted here: https://community.adobe.com/t5/indesign-discussions/fonts-quot-missing-quot-in-indesign-version-17-2-2022/m-p/12845111#M471351

         

        I run Windows 10. Today I updated my Creative Cloud (Photoshop, Indesign, Illustrator, Premiere Pro) to the latest versions and found that in InDesign - and only in InDesign - one* of my installed fonts were listed as "missing" when I tried to load the documents I had been working on previously.

         

        The font is not in the Typekit or the Adobe cloud font library. It's a bespoke font bought directly from the designers: https://vj-type.com/12-sud

         

        The font is obviously installed in the Windows Font folder, so I tried re-installing it. No difference. Then I started troubleshooting. I copied the font to the Common --> Adobe --> Font folder. I tried clearing the Adobe font cache by deleting ALL instances of "adobefnt*.lst"-files. I uninstalled and re-installed InDesign. I downloaded the Adobe Cleaner Tool and scrubbed InDesign from my computer. I manually deleted all folders and files that had to do with InDesign in the Program Files and App Data folders, and I used CCleaner to remove all junk and clean up the registry between each (and there were many) reboots of the computer.

        Nothing helped. The font was still missing in InDesign, but present in all other programs (e.g. Illustrator, Photoshop, Microsoft Word). I downgraded to version 17.1. Didn't help.

         

        Then I downgraded to InDesign version 16.4 (i.e. the 2021 version), and NOW the font is no longer missing and I can use it like previously. WTF!

        So this is me submitting this a bug for version 17.2 of InDesign for Windows (well, mine at least).

         

        *I found out later that it was more than one font that went missing, but I didn't check all the fonts in the Windows Font folder. Suffice to say, since it was more than one font - e.g. this bespoke one: https://vj-type.com/11-nord - it seems that it's a program / coding error, possibly connected to TypeKit or cloud font sync?

        L
        Community Expert
        LaubenderCommunity Expert
        Community Expert
        March 31, 2022

        Martijn Busink said:

        "Same here, with Marselis (our corporate style font!) and Fontawesome (also one we use quite a bit)."

         

        Hi Martijn,

        just tested Font Awesome OTF font styles with InDesign versions 16.4.0.55, 17.1.0.50 and Prerelease 17.2.0.18.

        All the named versions of InDesign are installed side by side on my German Windows 10 machine.

         

        Found no issues to access Font Awesome 6 Free Regular, Font Awesome 6 Free Solid and Font Awesome 6 Brand Regular when I provide the OTF font files with a Document fonts folder.

         

        Source of the font files:

        https://github.com/FortAwesome/Font-Awesome

         

        What is your version of Font Awesome that does not work with InDesign 17.2 ?

         

        Regards,
        Uwe Laubender

        ( ACP )

        M
        Martijn Busink
        Participant
        April 4, 2022

        We have the Pro version of Fontawesome but more importantly: we're on Mac OS's. 😉

          Rebecca And Nelson
          Rebecca And NelsonAuthor
          Participant
          March 30, 2022

          I ended up going back to 17.0.1 and it's working again. It's not a solution, Adobe needs to solve the problem, but back versioning is a bandaid for now 😕😕

            P
            Pixels + Paper Studio
            Participant
            April 4, 2022

            Hello, I have just discovered the same problem on my set-up. May I ask how you revert back to 17.01?

            E
            EdwardCPI
            Inspiring
            April 4, 2022

            Use the Creative Cloud app. See screenshot attached.

            W
            wouterdam78
            Participant
            March 30, 2022

            Exactly the same here with the font California Jackpot. Available in Illustrator and other apps, not in InDesign.

            Last week still used.

            Very anoying!

            N
            nkinfos
            Participant
            March 30, 2022

            Hello,
            I found a solution to this problem with the 17.2 version of Indesign.
            So, I remove it, and installed the 17.0. instead.
            Everything is fine now…

              A
              Andy5C85
              Known Participant
              March 30, 2022

              I ended up going back to 17.0.1 (which resolved the issues with showing the correct ink percentages in Separations Preview) and that works as well. Too bad these Adobe clowns haven't figured out what the real issue is yet. I wonder if they'll reimburse us for all of the time we have all spent trying to workaround their sloppy code.

                M
                Martijn Busink
                Participant
                March 30, 2022

                Same here, with Marselis (our corporate style font!) and Fontawesome (also one we use quite a bit).

                I've de-/re-installed both Suitcase Fusion and Indesign, downgraded, tried to put fonts in all kinds of locations (the app folder, system folder, personal library), scanned for and deleted all kinds of preferences and caches, made new vaults, did safe reboots, resaved fonts and re-added to the Suitcase… (Mac OS 12.2.1, InDesign 17.2 and Suitcase Fusion 22.0.4), I really don't know what to do anymore and it's a matter of time until all my colleagues have the same problem (a couple already do).

                  R
                  RichardGrosse
                  Participant
                  March 30, 2022

                  In the meantime, try this - it seems to work for me if I export an .idml file and then open it in InDesign 2021... not ideal obviously as it adds significantly to the workflow, but at least I can work on the documents... not sure what I'm missing on 2021 to be honest... they need to make these constant updates actually functional as well as worthwhile... such a waste of everyones productivity!!

                  R
                  RichardGrosse
                  Participant
                  March 30, 2022

                  exactly the same problem - anyone found a fix??? Aaargh!!!

                   

                  Fred.L
                  Fred.L
                  Inspiring
                  March 30, 2022

                  I managed to make it work by just renaming the Fonts that had issues, directly from the system Font folder. Weird.
                  Even weirder, the issue was hapening on my MyBookPro (M1 chip) and not on my iMac (Intel chip), on the same release of ID (17.2).

                  As our fella did, the only thing to do is going back to 17.01 release, meaning it's a bug from the 17.2 release.

                  Mattia Fontanella
                  Mattia Fontanella
                  Participant
                  March 29, 2022

                  I'm stumbling upon the same problem, but now my InDesign (17.2) does not recognize any OpenType font anymore.

                  I tried uninstalling them, deleting every file related to them I could find, and every other solution listed above by Rebecca and Nelson and by others on the web, but nothing is working.

                  What's weird is that I updated InDesign as soon as the update appeared on the CC manager, so about 4 days ago, and up until yesterday afternoon everything was working properly.

                  I hope someone can share a solution to this, because for now it's just frustrating, but as soon as I get close to deadlines, it will become urgente.

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