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Font not Available in Indesign, But is available everywhere else

Community Beginner ,
Mar 25, 2022 Mar 25, 2022

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I'm completely at a loss about this. The font Milo OT (.otf format) is not available for use in Indesign, but works in Word and Illustrator. It doesn't seem to matter what fix I try, nothing is working. I'm using a Mac on Monterey and everything is up to date. I've tried:

Installing the font with font book.

Dragging the font in to my user fonts folder.

Dragging the font in to the system (I think) font folder.

Dragging the font into Indesign's own font folder.

and Installing it through Creative Cloud.

I have also tried to install a different version.

I have spent too many hours searching for a solution, is there any chance its conflicting with something directly in Indesign? I didn't have this problem on my old computer and no one else in the company seems to be having the same problem. If anyone has any advice, I'm all ears.

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Bug , Performance , Type

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correct answers 1 Correct answer

Adobe Employee , May 09, 2022 May 09, 2022

Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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Same here, also problems with Marselis. Since I ruled out everything else, it's obviously a strange bug in InDesign 17.2. Going back to 16.4 helped, but this is not a permanent solution. Patch needed.

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi All, @Rebecca And Nelson @Martijn Busink @Pixels + Paper Studio @TobiasRöllin @Mattia Fontanella @RichardGrosse @-Dain- @wouterdam78 @IDD - stock 

 

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

 

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

 

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

 

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

 

Regards,

Anshul Saini

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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I had the same problem, luckily solved by going back to InDesign 17.1

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
May 17, 2022 May 17, 2022

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The latest update (17.2.1) actually solved the problem for us.

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Community Beginner ,
Jun 02, 2022 Jun 02, 2022

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I have this same problem...And nothing is working 😞
The font is Outfit from Goggle font. I have the latest updated version of the Indesign and i still have a problem 😕

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Community Expert ,
Jun 02, 2022 Jun 02, 2022

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Hi Caroline,

please check, if you really have InDesign version 17.2.1 installed.

What's your operating system?

 

Best also try to delete the InDesign cache folder.

How to find this folder in your User's folder that is named Version 17.0 when with InDesign 2022:

https://helpx.adobe.com/indesign/using/setting-preferences.html

Scroll down to the table where "Cache" is listed.

 

Regards,
Uwe Laubender
( Adobe Community Professional )

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