Font path in InDesign is incorrect

[Pyramid Consulting Inc.]

Using InDesign v20.1 although this happens with other older "stable" releases.

I have the static Google Open Sans font installed in my Windows Machine, and have reinstalled from fresh copy after removing in the registry for Windows.

For some reason, the Italic font points to Italic Bold and I cannot figure out why or how to get it to read correctly. I've installed the font on Windows, installed it in C:\Program Files\Adobe\Adobe InDesign 2025\Fonts but it makes no difference.

Can anyone help me??

I also cannot get it to load from Creative Cloud correctly. 

System version:

OS Name Microsoft Windows 11 Pro
Version 10.0.26100 Build 26100

System Type x64-based PC

[Robert at ID-Tasker]

You have a quite "strange" file path:

[Pyramid Consulting Inc.]

Ok....do you know how to change the file path in IND?

[Mike Witherell]

Why not install it where Windows fonts go?

C:\Windows\Fonts

[Pyramid Consulting Inc.]

it is also installed there. no idea why IND is pulling from that location instead...

[Robert at ID-Tasker]

it is also installed there. no idea why IND is pulling from that location instead...

By @Pyramid Consulting Inc.

Ding ding ding - and we have a winner 😉 

You shouldn't have fonts installed in multiple places - as InDesign doesn't like that - can even crash. 

You should uninstall all duplicates - and make sure only one copy is installed. 

Depends on how often you are using particular font - either install it:

• in Windows / system folder - font will be accessible to all installed applications,
• Adobe's Font folder - font will be accessible only to Adobe applications,
• Put it inside Document Fonts folder located next to the INDD file - will be accessible only by this document.

[Robert at ID-Tasker]

And this just gave me an idea 😉 

IDT can get info about all fonts installed in the system, PLUS fonts visible to Adobe applications - installed through Adobe Fonts - AND fonts used by open document(s)...

[Brad @ Roaring Mouse · Accepted solution]

To add to this:

Windows 11 will install fonts into a User-level font folder by default, so the path you see on the first grab is correct for that situation. Previously, Windows 10 would give you the option, when you right click on fonts, to either Install or Install for all Users, the second option puts them in the main Windows\Fonts folder. In Windows 11, the install for All Users option is buried down in Other Options.

That being said, yes, as has been said, having fonts in several places is bad. And since you've now tried a few options, I believe your font caches are very confused and messed up, so best install in Windows\Fonts and nowhere else... and clear your font caches (You can find ways to clear font caches if you do a searc; try here: https://helpx.adobe.com/ca/fonts/kb/troubleshoot-fonts-illustrator-indesign.html?linkId=100000315184... )

As for Adobe Fonts version of Open Sans, make sure you definitely do not load those at the same time as the Google versions; they are very different versions (v1.10 vs Google's current 3.003). If you have InDesign's Auto-activate Adobe Fonts turned on in Preferences> File Handling, turn it off so it won't try to do so.