Font Problem (OTF)

[Queja_]

Hello, I have a problem activating font, I explain:

I normally use an OTF that I place in my "Document fonts" subfolder next to the Indesign file, only since yesterday it no longer works and the font is not found.

I tried several methods such as:

this one.

https://glyphsapp.com/fr/learn/testing-your-fonts-in-adobe-apps

Going to Library>Application support>Adobe>Creating "Fonts"folder or Going to System>Library etc…

as well as this one.

https://helpx.adobe.com/fr/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

I Deleted fontcaches but, i didn't see any differences.I tried to access "Program files" and find the indesign font manager without success. (For information, the font is activated and usable on Illustrator)

Would anyone be able to help me with this puzzle? I tried to erase all traces of the font and then re-install it.

Thank u

[AuroraPenticton]

What version of InDesign are you using? If it's 17.2 then it could be this bug:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...

[Queja_]

You are right, the 17.2 version doesn't support my font or the Document fonts use.

It's works now, Thank you very much !

[Anshul_Saini]

Hi @Queja_ @AuroraPenticton,

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.1 & v17.2. We have logged a bug a with the product team last week, and they are currently investigating the issue.

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

In the meantime, you may install the older version of Indesign v17.0.1 until this issue gets fixed.

Regards,

Anshul Saini

[HARSHIKA_VERMA · Accepted solution]

Hi All,

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps. 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

Let us know if you need further assistance. We'd be happy to help.

Thanks,

Harshika