Skip to main content
Cj.amn
Cj.amn
Known Participant
November 30, 2023
Answered

Font won’t get activated!

  • November 30, 2023
  • 1 reply
  • 1983 views

3rd party fonts wouldn’t activate in InDesign (ver. 19.0.1). The background task blue circle keeps spinning for hours. I have removed and reinstalled InDesign, restarted my Mac Studio, and removed and reinstalled the font. I do not have this issue with my other Mac.

    This topic has been closed for replies.
    Correct answer jmlevy

    It's a .ttf font that I installed via 'Font Book'.

    On your second screenshot, we can see that the missing font is an OTF font.

     

    I suspect that your file is actually using the OTF version of this font, which is the Adobe font version that InDesign tries to activate, since the installed version is the Google font version which is a TTF version.

     

    So, to fix the issue, either replace the OTF version by the TTF one or remove the TTF one (or deactivate it in FontBook), then you will be able to activate the OTF cloud version.

    1 reply

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    November 30, 2023

    What kind of font are you using? WHERE are you trying to install the fonts?

     

    Usually you would put them in the Fonts folder in your User folder: Users > [username] > Library >. Fonts

     

    Or: [ComputerName] > Library > Fonts.

     

    If those locations are not working you can go to Applications > [Adobe InDesign 2024] folder > Fonts.

    Cj.amn
    Cj.amnAuthor
    Known Participant
    November 30, 2023

    It's a .ttf font that I installed via 'Font Book'. Other software, including Adobe Illustrator, reads the font without any issue. But when I open InDesign, it starts activating the font and never gets activated.  

    I initiated this InDesign file on my other Mac in my office with the same font installed, but when I open it in my home Mac Studio the error pops up. 

    Also, the font exists in the software font list and I can create new text with that font! (2nd screenshot)

    jmlevy
    Community Expert
    jmlevyCommunity ExpertCorrect answer
    Community Expert
    November 30, 2023

    It's a .ttf font that I installed via 'Font Book'.

    On your second screenshot, we can see that the missing font is an OTF font.

     

    I suspect that your file is actually using the OTF version of this font, which is the Adobe font version that InDesign tries to activate, since the installed version is the Google font version which is a TTF version.

     

    So, to fix the issue, either replace the OTF version by the TTF one or remove the TTF one (or deactivate it in FontBook), then you will be able to activate the OTF cloud version.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices