Participant

Question

Fonts listed as missing, but they aren't!!

Forum|Forum|8 years ago
March 6, 2018
9 replies
31634 views

Please help! I've searched all over the internet, called Adobe Customer Service and spoken to my IT guys.

Problem: I have an existing Indesign document 60+ pages that uses lots and lots of tables. Every quarter this document gets updated to reflect new figures in the tables. This time I have opened after working on it yesterday and the font suddenly acts as if it's missing??

I have since deleted the font and replaced with Futura PT Condensed. BUT now this font acts as missing also. I have deleted all duplicates, it's a font synced from Typekit. I have the most updated version of Indesign (CC), though I did try to backdate Indesign and see if it worked (it didn't). I've also tried saving as an IDML file, on a different computer in the office, an older version of the document which has worked previously and now the font acts as missing. I have restarted my computer... I tried adding the font to the "Font" folder in Indesign folders. NOTHING WORKS.

Sometimes it looks fine that the font is there, and then I go to change the leading and boom, the font goes highlight pink and replaces with some dodgy font I can't even understand and acts as if it's missing again. Then I'll move out of the document and come back and it's miraculously there again, only to disappear again 5 mins later.

I'm hoping someone can shed a little light?

This topic has been closed for replies.

A

Ari353619529sr7

Participant

Super buggy, any fix for this yet or time to find a new program?

BobLevine

Community Expert

This discussion dates back to 2018. At this point it's best if you start a new one with full system details. I'm going to lock this to avoid any future confusion.

G

gwenr71266471

Participant

I was having a similar issue, fonts looked like they were open in FontBook but not available in InDesign. I usually drag and drop into FontBook, but the solution to this problem was to delete the problem fonts, add using the "+" instead of drag and drop, ignore the warning that fonts weren't loaded, and reopen the InDesign document. They are older fonts that don't have extensions as part of the font name, and it seems like this is the problem.

OsakaWebbie

Inspiring

Yikes, this just now happened to me, in the final stretch of designing a magazine that heavily uses the "missing" font. It's so random - it's just Millesime Bold. The other three in the family appear fine - unfortunately I'm using Bold more than any other.

Notice that in the above Missing Fonts popup, it says, "Adobe Fonts couldn't find any matching fonts." That's crazy - both the Creative Cloud Desktop and the Adobe Fonts website say all four Millesime fonts exist and are activated. Here is InDesign's Find Fonts dialog overlaid on the Abide Fonts website showing the Millesime family.

And this is what I see in the Creative Cloud Desktop - it also thinks all four are there.

But applications don't see the Bold one. It's InDesign that I care about, but I opened Photoshop and Illustrator just to test, and they don't show Bold either. Perhaps that's a clue for someone.

I deactivated and reactivated the font a few times, rebooted my Windows 10 PC twice, deleted my InDesign preferences and caches per Bill's suggestion, and a few other things to try to shake it loose, to no avail.

OsakaWebbie

Inspiring

Solved (at least for the moment) in my case. For others who might still be fighting this, I found my solution here: https://community.adobe.com/t5/indesign/missing-fonts-indesign/m-p/11167118#M188132

Creative Cloud was apparently having some syncing problems, and the act of signing out of CC and signing back in cleared it up.

OsakaWebbie

Inspiring

It failed again a day later. Once again, cycling the sign-in status of the Creative Cloud app fixed it, but now I suspect this will be a recurring problem. And why just that particular font? There are several Adobe Fonts in the document I'm working on (including Millesime Regular and Italic, plus about 3-4 other font families), but it's always just Millesime Bold that fails.

L

legopants

Known Participant

Having the same issue here, usually what happens is I will be working away fine. Suddenly I can't save. Comes up with error. Then next time I load file the fonts will be missing. I will try reinstall them (no Font manager at moment so no extra areas of failure) it will say they are already there and I can even use them in other adobe programs. If I flatten/outline text or change them as they don't show up it will then save fine...

R

rusty1956

Participant

This might be too simple. My machine crashed (in Photoshop...) and when I re-opened InDesign, I had lost two fonts I was using. I definitely have them. InDesign subbed out the fonts and left no 'search' function avaliable. After a lot of cursing, restarting, trying to reactivate the necessary fonts inside creative cloud (this was key...) and panicking, here's what I did: open the project again, and it will give the same 'missing font' notice: highlight your lost font and it will ask which font you would like to replace it. If you scroll through THAT list, you will find, as I did, the 'missing' font is mysteriously available, just hidden. Click on the 'change font' button, and all is well.Lordy Lordy.

D

defaultx2newm576ue6

Participant

I am having this same issue. Many of my documents are now missing the BOLD of certain fonts. Futura BOLD, Oswald BOLD etc. All of these files were created by me and those fonts were resident on my PC when I created the documents. None of the above fixes work. I have an old version of INDD that typically runs just fine.

phill3709376

Participating Frequently

Same issue - and in Photoshop.

S

Suffakate

Participant

Bills solution seems to have worked for me (so far) so stressful!

J

JBryantComm

Participant

I'm also having a similar issue.

Only I can't get tech support on the phone and have a massive 200-page document that's due Tuesday and the HELVETICA REGULAR goes missing of all things. On a Mac, did everything above. Trashed preferences.

Opened the doc back up, backspaced one character. Pink screen of doom.

HOW THE HECK DOES HELVETICA REGULAR DISAPPEAR? IT'S IN THE FONT FOLDER ON EVERY PLACE IT CAN POSSIBLE BY. SYSTEM, INDESIGN.

holly_w80786776

Participant

So glad this isn't only happening to me!

It sounds like our situations are exactly the same - you won't be happy but I had to rebuild the whole thing!!I hope we can get you a solution so you don't have to do 200 pages worth of relayout!

Don't worry, Adobe tech support wasn't of much help. Because the font I initially used wasn't an adobe font they said they were unable to help me. So I changed it to an Adobe font and the issue persisted, but couldn't bring myself to sit on hold for another hour!

Bill Silbert

Community Expert

Is this problem happening with all documents or just this particular one?

H

hollyt47258350Author

Participant

Hi Bill,

I tried with other documents and it was doing the same thing. I tried to create an entirely new document and it also listed the font as missing?! It’s so odd!

I’ve asked IT if they can recover my document as of yesterday when it was working fine, in case it’s something that’s perhaps corrupt in that file that’s affecting indesign as a whole?? I’m not IT so I have no idea, just trying all options! My fingers crossed it works as it’s a time sensitive project.

would love to hear if you have any suggestions.

thanks!

holly_w80786776

Participant

Hey.

You're not going to be able to move fonts that are synced from TypeKit.

This sounds to me more like one of two things:

Is InDesign part of an enterprise deployment, and are you working from a document that is on a server?

Otherwise it could be a core sync issue with the Creative Cloud desktop app. Go to the CC icon and open the panel—then click the three dots on the right-hand side. Select Quit from that menu.

Ideally, restart at that point, and let the CC app relaunch.

Try that, and let us know what happens.

Hi Tony,

Thanks for your reply. It is, and I am working from a server - is that what could be causing the issue?

I ended up having to rebuild the whole document from scratch using a new font (it only went missing once during the re-layout and only for 5 mins). So this is still an issue for me, but not as urgent anymore. I'd still love to find out why it's happening, obviously haha.

Should I try saving the document locally, rather than on the server? If you could explain in layman terms why this would/wouldn't work, I'd much appreciate it

Thanks!

Holly

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