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seanp36
Participant
July 21, 2017
Question

Fonts missing after sharing a file, but they aren't really missing

  • July 21, 2017
  • 4 replies
  • 2822 views

We have multiple people working on the same the file, across a shared drive. When one person makes changes and saves it, they can open it again just fine. But if another person tries to open the file later, they get the missing fonts message. Even though everyone has all the same OTC fonts on their computers, and  and all they have to do is point it to the right to the right fonts in "Find Fonts." Then, if someone else opens the file again, they have to do it all over. It is wasting our organization a great deal of time.

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4 replies

A
Andy_Baz
Inspiring
September 1, 2017

i should have mentioned that we both work on the same files and are constantly sharing the files between the iMacs.

My iMac holds all the files and my colleague connects to my iMac over the network to obtain the files and work on them.

A
Andy_Baz
Inspiring
September 1, 2017

Im intrigued find the correct answer to this as i suffer a similar situation.

My situation is as follows:
-  i work on one iMac and a colleague on another.

- We both have the latest Sierra OS and both have Adobe CC.

- We both use the same fonts, sourced from an old Corel Draw Collection and a Collection called Serials. Using a mixture of postscript Truetype and OpenType.

- We constantly are having to 'Find Missing Fonts' when in fact both iMacs have the exact same font, font type and font version installed.

- We have found that OTF fonts do not give us this issue but PS and TT do.

- We both also use the latest version of Suitcase Fusion (this was bought in the hope that it would remedy this issue) but still have the issue occur.

Any thoughts on this problem would be greatly appreciated.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
September 1, 2017

Put them in the Document fonts folder for each InDesign file. And FWIW, you really should start weaning yourself off of anything other than OpenType fonts.

Finally, I'd put all this in a Dropbox folder if you're collaborating to allow you to work on this stuff if you're not in the same room.

    Install on OSX is a pain
    Install on OSX is a pain
    Participant
    October 23, 2017

    I have the Monserat font family in .ttf and otf. Are you saying to delete the .ttf and use only the .otf fonts for InDesign?

    Thanks!

    rob day
    Community Expert
    rob dayCommunity Expert
    Community Expert
    July 21, 2017

    Then, if someone else opens the file again, they have to do it all over. It is wasting our organization a great deal of time.

    Is your organization using any font management software? An application like Font Agent Pro or Suitcase Fusion will let you manage sets of fonts and auto activate closed fonts when you open a doc.

    S
    seanp36Author
    Participant
    August 22, 2017

    I'm still having the issue, even after making sure all machines are using the same exact font. We are running Windows 10 on all machines.

    We are not using any font managers. I will try that next.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    August 22, 2017

    Are the fonts installed locally? In a document fonts folder?

    Or...are they installed as a shortcut?

    Dov Isaacs
    Dov Isaacs
    Legend
    July 21, 2017

    We will assume that instead of OTC (“Over The Counter” as in stock trades) you mean OTF (OpenType Fonts)?!? 

    Two possibilities come to mind.

    (1)     The document on the shared driver (network share?) was the product of a packaging operation and somehow the Document Fonts subdirectory got corrupted or deleted.

    or more likely

    (2)     What you think are the same fonts are not exactly the same fonts. InDesign tracks not only the font names, but also version of such fonts. It is possible that there are differences between the fonts of the same name on different systems accessing the InDesign document from their desktop systems.

              - Dov

    - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
      S
      seanp36Author
      Participant
      July 21, 2017

      You are correct in assuming I made a typo, and wasn't talking about stock trades or pharmaceuticals. :-)

      I don't think it's an issue of a corrupted file, because they're having the same issue with over a dozen InDesign files.

      I have taken your suggestion about making sure they all have the exact same version of the font (SourceSans Pro being the culprit). I have copied the font from one machine, overwriting the font on all the other machines. I'll let you know what happens when they all return to work next week.

      Thanks for the help.

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      July 21, 2017

      One other thing to look for. I'm making the assumption that you are working on macintosh. With that as a given you need to make sure that there are no other versions of the font in one of the native font folders on the computer. For example, if a different copy of the font resides in the users font folder found in the Library of the Home folder it will supersede any fonts of the same name that might reside on the hard drive's Library font folder. Make sure that whether you're using a font utility such as FontExplorer or your fonts are placed in one of the native font folders that it is consistent on all machines.

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