Franklin Gothic regular fonts missing - but italic work. All installed, and show in font list

[inddmenace]

InDesign 16.3 on Windows. Franklin Gothic Book, Medium, Demi, and Heavy ... all are installed with a regular and italic. All work in Microsoft Office and Photoshop. All files are in the font folder, but the regular versions are highlighted pink and come up as missing. Co-worker has no problems with them in her InDesign, and I have copied her fonts and replaced them. I am trying to start to switch from Type 1 fonts, and we have used Franklin Gothic as main corporate font for YEARS. 

[Peter Spier]

Have you done a reboot?  Reset the prefs? Reset InDesign Preferences and Other Troubleshooting 

Search also for how to find fonts in the windows registry. It may not be properly registered.

[Laubender]

Hi inddmenace,

did you install the fonts for All Users?

The path to the installed fonts should be:

C:\WINDOWS\Fonts\

Is there perhaps a Document fonts folder in the same folder together with the open document?

Check if the font style is there as well and is "blocking" the orderly installed font from the C:\WINDOWS\Fonts\ folder.

Also check if the font style is also installed with the Fonts folder in InDesign's Application folder.

Regards,
Uwe Laubender

( ACP )

[inddmenace]

Peter - I had rebooted more than once - this has been frustrating me for awhile. I did try deleting my preferences following the directions in the link. Didn't work. 

Uwe - Fonts are in right folder - I deleted them all again from Windows font folder, and reinstalled for ALL USERS. I also put copies in the InDesign App Fonts folder (even though I know that should basically only be needed if it's Type 1 fonts.) That didn't help.

I then went back (BTW - I'm on Windows 10 Pro) and installed older InDesign 15.1.3 version. FONTS WORK in 15!

Tried going back to 16.0, and 16.1 - but in any of the 16 versions - the fonts are missing. My coworker has same version loaded, and her's work - otherwise I would be thinking the fonts aren't supported anymore.

[inddmenace]

One more thing - I also checked the windows registry - interestingly, all the fonts were there except for Franklin Gothic Book italic - and that is one that works fine!