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catarinaf11940353
Participant
January 11, 2020
Question

Full screen mode Indesign

  • January 11, 2020
  • 3 replies
  • 555 views

I brought the last 16 mack book pro. I have everything updated. When i try to do full screen mode on indesign thats what happen.. is this normal??  

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3 replies

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
January 11, 2020

This is a known issue with GPU Performance. Turn it off and don't hold your breath waiting for it to get fixed.

That feature has been a problem for years.

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    January 11, 2020

    Check your video card driver to make sure it's up to date; go to the video card manufacturer's website--don't go by the Apple OS update. 

    Try turning off the GPU preference if it's on to see if it makes any difference. If it does, it's probably a video card driver issue.

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 11, 2020

    No, it's not normal. Try quitting InDesign and resetting your preferences. What is your OS and version and what is the exact version of InDesign?

    I'll move this from “Get Started” to “InDesign".
    ~ Jane

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 11, 2020

    Apple updates their video drivers through "Software Updates" in the App Store. (Windows users need to do their own updates.) I had a long discussion a few months ago with a relative who worked for Apple for over ten years about the video drivers and asked specifically if we should be doing our own updates. He said that while it can be done, it is not a good idea and advised strongly against it.

     

    What you might want to do is go to Help > Submit Bug/Feature Request and report this as a bug to the engineers. Give the exact version of your OS (from the Apple menu) and InDesign (from InDesign > Help) so they can work with Apple to make the fix. You might also report this on the Apple forums.

     

    And post the link back here so others can see it.

     

    ~ Jane

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    January 11, 2020

    This has been reported over and over again. I don't have a link handy but a search of the uservoice page will, I'm sure, give you some previous reports.

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