get "serial number has been revoked" when trying to install InDesign CS6...

[scovarnyc]

I downloaded file and copied serial number both from this website, but when I tried to install

I received the following. What should I do?

[Image with serial number removed by moderator]

[Derek Cross]

Don't publish serial numbers (and personal details) on this public forum.

Which OS are you using and which website ?

[scovarnyc]

Sierra 10.12.6

I downloaded the installer and serial number from my account on Adobe.com

[Steve Werner]

You'll need to contact Adobe Customer Care for this kind of a question:

Contact Customer Care

It cannot be handled on a public forum.

[scovarnyc]

Steve, Adobe Customer Care only gives me these forums to communicate with... no chat or phone call avail for me.

Any other suggestions?

[Dov Isaacs · Accepted solution]

Issues of product activation, registration, serial numbers, etc. cannot be handled on these forums.

Whoever you spoke to at Adobe Customer Care improperly sent you to these forums. Please call back indicating that this is a serial number / activation issue. If the representative still won't assist, ask to immediately speak with a supervisor or manager. They should be able to clear up what the issue is.

There is no time limit on support for serial number / activation issues on perpetual software licenses.

You didn't indicate where and how you initially licensed the InDesign CS6 software from (Adobe directly via Adobe's website, a third party, eBay, what?) That having been said, there have been term licenses sold, often in corporate and academic environments (and often with the recipients not told about those limits by the organizations that obtained those licenses from Adobe). In some cases, vendors who are not Adobe Authorized Resellers have been known to illegally sell pirated or “unbundled” serial numbers from bulk, volume licenses designed for use within a corporation. When such serial number use is discovered, Adobe may deactivate any users using such products activated with same. That might be the issue or perhaps some system glitch. But this has to be resolved by Adobe Customer Care.

          - Dov

[BobLevine]

https://forums.adobe.com/people/Dov+Isaacs  wrote

...That having been said, there have been term licenses sold, often in corporate and academic environments ...

So, I'm not crazy (about this topic anyway).

Thanks, Dov.

[Dov Isaacs]

I won't touch this one …

          - Dov

[BobLevine]

I'm sure someone will step up to the plate.

[MW Design]

Who's on first...

[Derek Cross]

InDesign CS6 is not officially supported by Adobe running under El Capitan or Sierra. Some seem able to, others have issues.

It's probably best for you to take out a subscription to InDesign CC2015/2017.

[scovarnyc]

Doesn't" the message mean that my license has been revoked?

[Derek Cross]

I doubt it, but where did you get it from (it might be a pirated copy or something)?

Best to check with Adobe. This forum only offers peer to peer support for using the application.

[scovarnyc]

I downloaded the software from my account here and got the serial number from my account here.

Hopefully one of these "peers" has had a similar occurrence and will be willing to share their experiences.

[Derek Cross]

You need too check with Adobe – not us volunteers!

[BobLevine]

Wasn't there a bunch of educational licenses that were time limited a while back?

[scovarnyc]

Don't know about that, Bob, I've had my license for years!

[Derek Cross]

InDesign CS6 came out in 2012.

[scovarnyc]

I've had licensed, registered versions since version 2, Derek.