Grey block showing up where fonts should be

Question

Hi all,I recently made a laptop switch but a few days ago all fonts were working fine. I opened up an InDesign file today that I planned on working on and now all I see is a document full of what looks like grey censoring.I figured the font was just missing but it was there. I tried uninstalling and reinstalling and everything. After an InDesign restart, the fonts showed up okay for one second but the program crashed and is back to this. It happens whenever I touch any of the font showing up normally as well. I erased something in the Jasmine's Insight header and it all went grey for a moment as well while typing. After this, I figured something was just wrong with the file, so I open another file similar to it and it looked normal enough. Once I started editing, all the same font went grey. I'm not sure what else to do. The font is Source Sans Pro if that matters.

BobLevine · Accepted Answer

If you zoom in does the text display properly? If so, change your display performance preference to greek type below to 0.

Bill Silbert · Answer

Is it the same problem with all documents or just this one? If you enlarge your screen view does the type still remain gray? Your screen shot looks like it would if text were "greeked" below a certain size. You can check in your InDesign Preferences in Display Performance what size type below which gets greeked as you look at a smaller page view. If it is set for a large point size then try making it smaller (usually it should be set for 7 points).

If it is happening to all of your documents regardless of screen view or typeface the try resetting your preferences.

To do so:

For Macintosh Users: With InDesign closed Launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe InDesign” and “com.adobe.InDesign.plist”. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

For Windows Users: Hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset.

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