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Grey boxes Indesign 2023

New Here ,
Nov 09, 2022 Nov 09, 2022

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My placed files have been replaced with grey boxes with a black cross through the centre. Have played with Display performance and grey boxes still appear. I can't export as a PDF unless I replace every single grey box (about 300 of them). Links are still intact. Any ideas?

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Bug , Performance

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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Besides checking your document view settings under View > Display Performance, you can also check your Preferences > Display Performance settings as well. You can adjust the Fast, Typical, High Quality view settings sliders there to determine the exact quality shown. Maybe you have it set to gray out images on Typical or High Quality view by accident. Considering you have ~300 images with the same issue it sounds like a document level setting and not a individual image quality setting set.

 

You can always reset your preference settings too, to see if that would fix anything.

 

Assuming it's just a display performance rendering issue in InDesign, the PDF file should still export fine.

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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There are three places where Display Performance is set in InDesign. Check all three:

 

(1) Preferences > Display Performance should be set to High Quality (several choices here)

(2) View > Display Performance > High Quality Display

(3) Select an individual image and choose Object > Display Performance > High Quality Display.

Check all three.

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New Here ,
Nov 09, 2022 Nov 09, 2022

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Thanks Steve. Still showing grey boxes unfortunately. When I attempt to export I get this error message. Is there any way to see cause of the error?Screenshot 2022-11-10 at 1.14.45 PM.png

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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Another thing to try. There could be corruption in the file which may be fixed by saving as an IDML file. Choose File > Save As > InDesign CS4 or Later [IDML]. Open the IMDL file and try again.

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New Here ,
Nov 13, 2022 Nov 13, 2022

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Still no luck, seems as though this issue arose when updating my IOS to Ventura 13.0.1

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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You say the links are intact.

Can you go the Links Panel and select all the links and choose - Copy To - and select a new folder. 

This should force them all to relink. 

 

 

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