Hand and Zoom toggle no longer work in Illustrator or InDesign CC

Forum|Forum|8 years ago
March 20, 2018
2 replies
728 views

For some reason, the Hand and Zoom toggle no longer work in Illustrator or InDesign CC. I can't figure out how to reset them using the Keyboard Shortcuts dialog - that is completely useless. Any tips. These toggles are key to my work flow.

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Correct answer Barb Binder

It's likely another application interfering with these keys—it happens quite a bit. Try rebooting the computer, and only open InDesign. Are they working again? If not, consider the applications that auto-load as the computer boots up. Anti-malware, anti-virus, etc.

~Barb

AuroraPenticton

Inspiring

If you are on a Mac and have Safari open, quit Safari. Adobe's apps start acting up when Safari is open for some reason, depending on which app is laucnhed first. I think if Safari is opened first, then when the Adobe apps are opened they take control back of the the keyboard shortcuts.

Barb Binder

Correct answer

Community Expert

It's likely another application interfering with these keys—it happens quite a bit. Try rebooting the computer, and only open InDesign. Are they working again? If not, consider the applications that auto-load as the computer boots up. Anti-malware, anti-virus, etc.

~Barb

~Barb at Rocky Mountain Training

markusb14033956Author

Participant

Thank you Barb. I restarted and it worked!

Barb Binder

Community Expert

Glad to hear it, Marcus.

~Barb

~Barb at Rocky Mountain Training

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