Hand tool stuck in InDesign and Photoshop on macOS Mojave

Hi there,

We're so sorry to hear about the trouble you are facing while using InDesign and Photoshop. This issue has been reported by a few other users as well ( InDesign performance issue: Hand tool freezes – Adobe InDesign Feedback​) and as Steve mentioned above, it was found that the issue occurs when a third party software or application is running in parallel. Some examples of the software used include Global Auto-correct and Google Chrome.

Could you please confirm when did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

Try booting the system in Safe mode (Start in Safe Boot mode for Adobe products on Mac OS X ) and let us know if that helps.

Regards,

Srishti

It doesn’t happen to me in InDesign CC 2019 (14.0.2) In Mojave.

Often problems with modifier keys like the Space Bar are caused by other apps conflicting. If quitting and restarting fixes the problem that almost always indicates that problem. As you watch, when a certain application (often a web browser) is launched and the problem reoccurs you’ll find it’s something like an extension or plugin which grabs keystrokes.