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HEIC Bug: Non Adobe Software is needed to open HEIC files when exporting to PDF

New Here ,
Nov 01, 2022 Nov 01, 2022

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sammy_yo_wammy_0-1667339209587.png

Has anyone else experienced this issue? Seems that InDesign on Windows is still not working properly with HEICs. Worked fine on MacOS.

 

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Bug , Import and export

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Here's my installed software and OS info for reference:

sammy_yo_wammy_0-1667339980099.png

sammy_yo_wammy_1-1667340016453.png

 

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Well, you're quite out of date with Windows but that's not the issue. It's going to cost you $0.99 to add HEIC capability to Windows. 

This is about Windows 11 but it works with Windows 10 as well. https://www.tomshardware.com/how-to/open-heic-files-windows-11

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Thank you for clarifying! I wrongly assumed that the new InDesign update would include the HEVC codec. I was also able to circumvent the $1 (just seems wrong for Microsoft to charge for a common codec, but I'll save that for MS forum). Per this article from HowToGeek, I was able to get a free version of the codec by pasting this url into my browser:

ms-windows-store://pdp/?ProductId=9n4wgh0z6vhq

This free version can't be found using search feature in the Store, but it is still made by Microsoft. In addition, I installed this plugin. I'm now able to export PDFs from InDesign containing HEIC images.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Yeah, I would have thought by now that Microsoft would have just built it into the O/S. I'm glad you're up and running.

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