Skip to main content
D
darrinartist
Known Participant
August 20, 2020
Question

HELP (again) Not seeing fonts!!!

  • August 20, 2020
  • 2 replies
  • 922 views

Ah - another problem with an Adobe program I have been using for YEARS - and never had issues with until I started paying monthly for it.
What happens is I will open a file I was working on yesterday (or an hour ago), and it will tell me that fonts are missing. I CREATED THE DOCUMENT. The fonts ARE installed on my system, since I used them as I created the document. . Duh.

And if I humor it, and go and try and reinstall the fonts, it tells me they are already installed.

If you have a solution that would be great. I am going crazy here. I HATE THIS.

This is InDesign 2020 I am attempting to work in - I am on a MAC- running High Sierra 10.13.6.

 

This topic has been closed for replies.

2 replies

rob day
Community Expert
rob dayCommunity Expert
Community Expert
August 20, 2020

The fonts ARE installed on my system, since I used them as I created the document. . Duh.

 

Are you using a font management application? What format are the fonts Type1, TrueType, OTF? If you are not using a font management app, which System folder are you installing the fonts in? Do the fonts work correctly if you install them in the InDesign application’s font folder /Applications/Adobe InDesign 2020/Fonts?

D
darrinartistAuthor
Known Participant
August 20, 2020

I am using Font Book. 

If the fonts were there and usable when I initally created the document, why would they suddenly NOT be there an hour later? If the fonts weren't available to InDesign, they would not have shown up in the first place, And when I Package the document, it gathers the font and puts it the font folder. So I doubt the problem has anything to do with the font format or location. 

rob day
Community Expert
rob dayCommunity Expert
Community Expert
August 20, 2020

why would they suddenly NOT be there an hour later?

 

The problem could easily be with Font Book, in my experience, it is not nearly as reliable as font manager utilities like Font Agent or Suitcase Fusion.

 

The test would be to bypass Font Book and manually install some fonts in your user font folder—/Users/username/Library/Fonts, or in the InDesign Application Font folder, and see if you have problems with those fonts.

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
August 20, 2020

Is InDesign telling you that the fonts are already installed or is it a Mac message? It seems possible that there is some corruption in the program which hopefully can be fixed by resetting your InDesign preferences. This will set the program back to its defaults and should make the app function properly.

To do so ojn a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    D
    darrinartistAuthor
    Known Participant
    August 20, 2020

    Hi-

    Thanks for replying. I followed your instructions. However, the file "com.adobe.InDesign.plist" was not contained in the InDesign folder. I found it in the Preferences folder instead. (See screen shot.) Should I still just go and delete it? Or is it somehow in the wrong place?

     

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    August 20, 2020

    Yes. That is correct. Delete it.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices