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umedm6064370
umedm6064370
Participant
November 14, 2018
Beantwortet

help: CS6 and Mojave

  • November 14, 2018
  • 2 Antworten
  • 4584 Ansichten

hi

i have indesign and its giving me a network error... it is installed locally on a mac with the latest updates.

pls can someone call  on ####### to resolve this issue // edited by moderator

thx

Message was edited by: Moderator, please do not include personal contact information in your posts.

[Title edited by another moderator for clarity. Was “help”]

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von rob day

Hi Rob,

No, it's doesn't open at all. I first get the network connection message and then get:

Adobe Indesign is shutting down. A serious error was detected. Please restart In design to recover work in any unsaved indesign documents.

This happens every time I try to open it.


I'm not using Mojave, but delete these folders then try to start ID

/Users/username/Library/Caches/Adobe InDesign/Version 8.0

/Users/username/Library/Preferences/Adobe InDesign/Version 8.0

2 Antworten

S
samanthaw75231965
Participant
January 25, 2020

Hello,

 

Indesign won't open for me either. My old computer died so I bought a new computer with what was supposed to be running High Sierra but it came Mojave (that's a long story too) It was working fine at first, the adobe crew actually work on my computer for a couple of hours and got me up and running about a month ago, now they wont help at all. 

 

I am a bit scared to delete my Version 8.0 folders. Should I delete both folders really?????

 

Any help would be greatful 

THANKS

rob day
Community Expert
rob dayCommunity Expert
Community Expert
January 25, 2020

I am a bit scared to delete my Version 8.0 folders. Should I delete both folders really?????

 

You don’t have to delete them, just move them out on to your desktop, and restart InDesign—the restart will create new Preferences and Caches folders

S
samanthaw75231965
Participant
January 25, 2020

Ok great trying that now!!!!!

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
November 14, 2018

To help, we would need to know: (1) InDesign version, and (2) what version of InDesign you're using. No, this is mostly users asking on this forum, it's not tech support. We will not call you, you'll have to return to the forum for suggestions.

T
timk76975467
Participant
November 14, 2018

Hi Steve, the version of indesign is CS6, running on MacOS Mojave version 10.14.1. It was working fine yesterday and then today when I try to open the software I get the following message:

The network connection was lost for the file InDesign SavedData, or the file was modified by another process.

Any ideas?

T
timk76975467
Participant
November 14, 2018

CS6 is not supported under anything later than 10.10. Either roll back the operating system, move to CC, find another pagelayout app or learn to live with it.


Hi Bob, what's strange then is that my colleague is also running indesign CS6 on MacOS Mojave version 10.14.1 and has no problems with the software??

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