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janej41321764
Participant
March 16, 2023
Answered

Help please! Files lost after InDesign update...

  • March 16, 2023
  • 1 reply
  • 1299 views

Hi - I had 3 large files that I have been working on for the last few weeks. The last edits I made were this morning (16th March). InDesign updated after I finished working on them. I have just tried to open the files - they are showing in "Open Recent" but the files are no longer there. I have searched my PC & external drives but cannot find them. I have versions of the files from 14th March. The only .indd files I have dated 16th March are "Adobe Experimentation" files which I guess were placed on my PC during the update. The update seems to have removed today's version of the three files. Can anyone help me recover them?

This topic has been closed for replies.
Correct answer BobLevine

It sounds like you didn't save them but if you did, whatever happened didn't happen because of the update. As already pointed out, if you saved them in a Dropbox, OneDrive or similar service, you can easily recover them.

1 reply

Willi Adelberger
Community Expert
Willi AdelbergerCommunity Expert
Community Expert
March 16, 2023

Adobe updates do never remove files automatically. Where did you save those files? If you have saved them on DropBox or similiar services you have a good chance to recover accidently deleted files.

J
janej41321764Author
Participant
March 16, 2023

Hi Willi - I am running a scan now to see if they have been accidentally moved or deleted but an initial search of .indd files on my entire PC could not find anything other than files that were saved before the update. There is nothing in the recycle bin either. So I have older versions of those files but have lost all the edits I made last night and this morning. I'm completely baffled. The only files I have dated today are a bunch of Adobe Indesign files that are not mine, is that normal during an update?

D
Dilys_Faithful9552
Participant
September 16, 2024

Hi @Dilys_Faithful9552,

 

I’m really sorry to hear about the trouble you’re facing- it’s frustrating to lose important work like that, and I’m here to help.

First, I want to confirm that your files were saved to the Adobe Creative Cloud. Could you please check your cloud documents by visiting https://adobe.ly/4gsJlAz to see if your files are stored there?

 

If they’re not appearing, there could be an issue with syncing. Make sure you’re logged in with the correct Adobe ID on both your desktop and the cloud. Also, check if the files were saved to another cloud service (like Dropbox or OneDrive) or locally on your device.

It would also help to know which version of InDesign you’re using and whether you’re on macOS or Windows. 

 

Looking forward to hearing from you, and we’ll do our best to recover those files!

 

Thank you,
Abhishek Rao


Thank you very much

I have done all of that but it's not working, it's not showing my recent
save from last week.

I use Windows
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