Help preparing document with Spot Colors for printing on Heidelberg Versafire
Hello, for an important job, I'm working with a printing company to print special spot colors in gold and silver on a Heidelberg Versafire.
Unfortunately, I can't seem to fix an issue now for days with setting up the document for printing.
For some reason, all spot colors I set up, show what I believe to be correctly in the Separations & Output Previews.

However, the printing company says that for them, they show up black and cant be printed. I do not know what they mean by that or how it looks for them. I first suspected them to need the spot channels on separate layers within the file, but the example file they sent me (which works for them), does just like my file have all channels within the same image.
If anyone has experience with this, or knows where I can find proper resources or example files, it would help me out so much, as I literally don't know what else to do and kinda need to get this done.
Thanks for your time and help!
