How do I clear prefs with InDesign 2017

[Guest]

Normally holding down CMD+Opt+Ctrl+Shift when launching works but since the update that doesn't seem to be the case anymore. I've recently upgraded to MacOS Sierra.

[Barb Binder]

Same as before, but it's always been a timing issue. Press down the keys as soon as you start InDesign. From my double-check on 2017, just now on my Mac:

There's an alternative technique though, in this post:

Troubleshooting 101: Replace, or "trash" your InDesign preferences

[Sandee Cohen]

I've found it easier, with InDesign in the Mac Dock to press all four keys and then click the ID icon in the dock.

This brings up a contextual menu that has "Open" under Options.

No mad dash to cram my fingers on the right keys.

I don't know if there's an equivalent for the Task Bar in Windows.

[Guest]

After restarting holding down those keys still didn't prompt to delete the prefs in Adobe InDesign CC 2017. I'll try reinstalling it but I am stumped. Oh and this is the same with Adobe Photoshop CC 2017.

[Barb Binder]

Photoshop is easy now:

[Guest]

ah thanks, i just tested photoshop with those keys to see if it were just inDesign. I may have to report it as a bug as you mentioned it..

: /

[jane-e]

darrella33626658 wrote:

After restarting holding down those keys still didn't prompt to delete the prefs in Adobe InDesign CC 2017. I'll try reinstalling it but I am stumped. Oh and this is the same with Adobe Photoshop CC 2017.

No, not "after restarting" — the order makes a difference!

On a Mac, it's what Sandee said:

Quit InDesign

Hold down Cmd Ctr Shift Opt and don't release

Then Launch InDesign

You will get this alert. If you don't, follow the steps again.

[Guest]

yes i've done that and still nothing

[Barb Binder]

And, Darrella, before you uninstall/reinstall, try the manual deletion of the prefs file from the article I posted. It takes less time:

[Guest]

thanks I'll try that later!