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Known Participant
October 2, 2023
Answered

How do I report a bug in InDesign to Adobe?

  • October 2, 2023
  • 4 replies
  • 3680 views

I have had a major glitch with InDesign, and I want to report it to Adobe, but I don't know how to. Does anyone know how to report to Adobe?

Correct answer BobLevine

Adobe InDesign (uservoice.com)

4 replies

rob day
Community Expert
Community Expert
October 3, 2023

Hi @ZeroLJ , Is the bug reproducible? Do you have a file created in a previous version where the text frames resize themselves when the file is opened into the latest version?

ZeroLJAuthor
Known Participant
October 3, 2023

Unfortunately I can't reproduce it as I have overwritten the artwork file (that had the problem) as I needed to resupply the artwork for a re-print, so it was updated last Tuesday (after the last InDesign update to 18.5). I have the previous INDD file from before the issue arose, and it views perfectly, BUT I can't replicate the issue as both items, the InDesign app has been updated from 18.4 to 18.5 and the INDD artwork file are newer versions than at the time of the problem.

rob day
Community Expert
Community Expert
October 3, 2023

Unfortunately I can't reproduce it

 

To file a bug report you’ll need to list the steps to reproduce the bug:

 

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

Do you run incremental backups (e.g. Time Machine, Retrospect, Dropbox Sync’ing) that would let you get back to the good copy before the upgrade conversion?

 

Peter Spier
Community Expert
Community Expert
October 3, 2023

It's not clear to me from this discussion so far if the text that failed to print was visible in the PDF...

ZeroLJAuthor
Known Participant
October 3, 2023

no the text was hidden by the text box which had shrunk between InDesign updates.

Robert at ID-Tasker
Legend
October 3, 2023

I don't think you can call it "hidden" but rather "missing"? 

 

BobLevine
Community Expert
BobLevineCommunity ExpertCorrect answer
Community Expert
October 2, 2023
ZeroLJAuthor
Known Participant
October 2, 2023

Thank you!

 

I have posted my issue to Adobe.

Robert at ID-Tasker
Legend
October 2, 2023

Are you sure it's Adobe's fault? 

 

Can you describe the problem? 

 

ZeroLJAuthor
Known Participant
October 2, 2023

Yes, I'm sure its an Adobe bug. I've been using InDesign since its very first version (and Quark Xpress before that, for many years) and this is the first time that this issue has ever happened.

I have recently sent a peice of artwork to print, saved as a press-ready pdf. My client got the job printed BUT three text boxes were missing the last line of the text. The missing text was visible right the way through the amends stages until I created the final artwork file, at which point three text boxes (out of a total of about 60 boxes) had shrunk fractionally in height and hiddent the last line of text.

Point one - These were not altered in any way before the PDF was created. I used the same file as before for artwork, and just changed its name.

Point two - The PDF flight check should have flagged up over-set text but it did not.

 

My only suspicion is the InDesign did an auto-update between version 7 of my amends and the final artwork version, and this version altered the text boxes slightly (we are talking fractions here— I literally touched the text boxes in question, and the text re-appeared), BUT even if it did shrink the text box, it still didn't flag the 'over-set text' issue up at PDF stage.

 

I alone have worked on every stage of this document, so its not necessarily a font issue, as I only have one cut of the font, so I can only assume its happend due to a software update. Unless you can think of any other reason that this might have happened?

 

Robert at ID-Tasker
Legend
October 2, 2023

So you have overset TFs - but preflight is not showing errors? 

 

I'm sorry to say, but you should ALWAYS check PDF before sending to printer... You can't just trust, that WYS(indd)IWYG(pdf) ...