How long to get a response from idfile@adobe.com?

Question

As the subject says, how long until I get a human response from the email "idfile@adobe.com"? I sent an email today with a file attached to it, as I had issues just trying to open it.

The file I sent is a school project that's due by the end of the semester. It was able to open just find the past few weeks working on it, but today it just refused to open. Both the main copy and the back up copy refused to open, and I didn't know why. I'm hoping that by sending the file to the Adobe team, they'll be able to figure out why it won't open.

I guess in the end, I'm just anxious on getting the file back as soon as possible so I can get back to working on my project without having to start over from scratch.

Manan Joshi · Accepted Answer

There is no specified time on when they would revert with an update. The latest version of InDesign do come with a document recovery service and prompts to repair the document automatically if it finds a corrupt document while opening. So the question for you is that are you using the latest version of InDesign or not? If not try that once and see if you get the popup during document open and submit the document if you do get it.

If time is of the essence and you won't mind a paid solution, try the following
https://markzware.com/products/file-recovery-service/

-Manan

Mynte Alekssion · Answer

I know this is an old post, but how long did there go before you recived your answer?

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