How to Resolve 'Incompatible Locale Detected' Error When Transferring User Settings on MacBook

[bhagya56]

I need to travel with a new MacBook. Transferring the user settings from my desktop computer, using File>user settings>export user settings and importing the file gives me the error message 'Incompatible locale detected. Please choose a valid file to proceed.'

I've ensured that both versions are up to date and the same. The date/time is the same. I have no idea where to go from here.

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[Brad @ Roaring Mouse]

This is just a guess; when you installed the apps from CC on your new machine, did you use the same Install language as the ones on your desktop (Creative Cloud > Preferences > Apps > Default Install Language). It might be enough difference for the existing preference files (that you are trying to move over) to throw an error.

[bhagya56 · Accepted solution]

It was identical. The good news is that Adobe Support guided me through copying the caches and various other files and I'm now sorted. Thanks for weighing in!

[Brad @ Roaring Mouse]

Glad to hear!