Hyperlink line not showing up in ID document.

[winfieldgirl]

Help! The hyperlink line is not showing up in the document. It does sometimes in the paragraph, but then there is another word or phrase that it does not. Any ideas why?

[HARSHIKA_VERMA]

Hi there, 

We are sorry to hear you're having trouble. Would you mind telling us the version of InDesign installed on your machine and the details of your operating system? 

Does that happen with all files or with a specific file?

We will try our best to help.

Thanks,

Harshika

[winfieldgirl]

Hi Harshika,

I have the latest version and even checked to make sure I had any updates. It happens every once in awhile. Not very often, but when it does, it's always the critical work. The text does change to the hyperlink blue. It just does not create the underline. It may do all but 2 of the hyperlinks needed so it doesn't make any sense.  I end up drawing in a line but that should need to be done.

[Anubhav M]

Hello @winfieldgirl,

Thanks for confirming. We tried replicating this behavior on our end but could not. Could you confirm if this happens with files stored in a specific folder location (internal/external/network drive or a cloud-synced folder like Google Drive/Dropbox/etc.) and share a link to a sample file here or via DM so we can check it with the team?

Looking forward to hearing from you.
Anubhav

[winfieldgirl]

Sorry for the delay. You can see in this ID doc that the hyperlinks are active but the underline does not always show up. Any advice would be appreciated.

[Joel Cherney]

It's hard to give you specific advice without knowing exactly what is going on in your document. That's probably why Anubhav asked you to share your InDesign document or a sample (not the PDF) so that they could check it.

Did you read Bob's response? Do you know how character styles work in InDesign? When you (or someone else?) made those hyperlinks, you should have seen that dialog that Bob posted a screenshot of. Making those hyperlinks should assign the "Hyperlink" character style to the text. If you select one of your hyperlinks, the "Hyperlink" character style should be highlighted in the Character Style panel. So the first thing to check is: do all of these hyperlinks have the Hyperlink style applied? If it has a plus symbol next to the name of the style, that means that local formatting has overridden the style, as in "someone came in and selected the text and unclicked the Underline button."

If all of your hyperlinks have the Hyperlinks style applied, and there aren't any overrides, then something might be wrong with your file or your install of InDesign. 

[winfieldgirl]

Yes, I always have the styles set as I need to make my pdfs 508. I did upload the InDesign file and PDF. 

[Joel Cherney]

Did you perhaps send that InDesign file straight to Anubhav M? Because what I see attached to your "Sorry for the delay" message are two identical PDFs.

One generic troubleshooting step for "this document is behaving oddly" issues would be to export to IDML & open the IDML to see if that roundtrip fixed any corruption issues in the document. Have you already tried that?

[Joel Cherney]

Wondering if I'd missed something obvious about your uploading two identical PDFs, I went back to review them, and saw something I'd missed in my initial eyeball review. My apologies; if I'd noticed that some of the links were underlined on the first line but not on the second, I don't think I would have stopped to ask you "but did you clear your overrides?" Like the underline missing on "reccomendations" here:

That doesn't look like a case of haphazard local formatting at all, especially as there are multiple hyperlinks demonstrating the exact same behavior. Seems like you should absolutely send your document on a roundtrip through IDML.

If that doesn't work, I'd love a chance to look at the INDD before it goes through IDML. The roundtrip process removes the entire document history, and that history can sometimes provide helpful clues about how damaged documents were damaged in the first place. 

[winfieldgirl]

Here is the InDesign file and all the supporting files. You can see how some of the hyperlinks have an underline, but others do not display it. 
Thank you for your help.

[Willi Adelberger]

Are you aware that postscript (like EPS) should not be used any more. Use PDF/X-4 instead.

[BobLevine]

It's a just a logo, Willi. Shouldn't be an issue here.

[BobLevine]

There is absolutely something wonky going on here. In the shaded bullet paragraph style, if you use a nested style with the hyperlink, it works. This will need further examination but I have to run out.

Maybe someone else will spot something obvious.

[Joel Cherney]

I honestly haven't been reporting bugs related to paragraph shading. I can't stand the feature, it just breaks things all the time. I would use Paragraph Shading constantly if it didn't keep on dropping out when exported to interactive PDF. Or causing Lao tone marks to sit incorrectly. Or now, apparently, interfering with underlines?

@winfieldgirl the underline works just fine if you remove the paragraph shading. Clearly a bug with Paragraph Shading. I wasn't able to resolve the issue as per Bob's suggestion - applying the hyperlink with Nested Styles did nothing on my end. But maybe he knows something we don't?

Turns out there is already a bug report filed on this one! https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/38814361-sh....  I encourage you to make a Uservoice account and add your vote, as issues that recieve lots of votes are apparently more likely to see developer attention sooner. 

[winfieldgirl]

Thank you all. Good to know I'm not losing my mind. 

[BobLevine]

Well, it's still possible you are but, well, not about this. 🙂

[BobLevine]

Do you get this dialog box when creating a new hyperlink?

The first time you create a hyperlink InDesign should create a character style for it. The default is blue with a blue underline but you can make it anything you want. Select the text for one of the troublesome hyperlinks and then open the character styles panel.

Is hyperlinks selected? Does it show any overrides? 

[Abhishek Rao]

Hi @winfieldgirl,

Thanks so much for sharing the file and all the details. I gave this a test on my end and interestingly, I was able to see the underline even after applying shading and bullets.

That said, I noticed that if I delete the existing hyperlinks in your document and recreate them using the Hyperlinks panel, the underline appears as expected, both with and without shading applied. Could you give that a try and see if it helps on your end?

Also, just to rule out any file-specific glitches, could you try copying the affected content into a brand-new InDesign document and test it there? 

Let me know how it goes. I would be happy to take this further with the product team. 

Abhishek