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chadsogas
Participant
July 20, 2023
Question

Hyperlinks are suddenly not working

  • July 20, 2023
  • 1 reply
  • 2164 views

I've had this Indesign document for over a year. I have never had any problems with the hyperlinks before. Suddenly today, after adding some pages with new hyperlinks, they are no longer working when I publish online or just export a pdf. I've always published online in the past. I checked the links in the Hyperlinks window pane and they take me to the website. I have all the text with the hyperlinks on the top layer. 

 

I'm at a loss. Any help would be so appreciated. 

 

Many thanks in advance

Chad

This topic has been closed for replies.

1 reply

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
July 21, 2023

Are they full hyperlinks with the actual address of the website - or are they text that is converted to a hyperlink, like Click Here

 

Acrobat should automatically convert full URLs into hyperlinks - there was a recent update to Acrobat so maybe the preference to recognise hyperlinks in documents is turned off in Acrobat Preferences?

 

And just another guess

If the document is worked on for a year it must have gone through a lot of saves.

There might be built up residual information in the file.

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

 

C
chadsogasAuthor
Participant
July 21, 2023

Thanks so much for your suggested solutions. Unfortunately I did not have any success. I was unable to find anything in the preferences related to Hyperlinks and resaving as the IDML and then as an Indesign file didn't work either. 

I tested a hyperlink in a new file and it didn't work there as well.

I'll keep searching for a solution. If I do find one, I'll be sure to post it on this chain.

thanks again!

G
GAC27631294nicv
Participant
April 9, 2024

I was not in World Ready Paragragh Composer. I was in the correct format - Adobe Paragraph Composer. Thank you for the link though.

 


I am having the same issue and my file is not old. I also no longer see the ability to choose the option to include hyperlinks when I save as a PDF - only "Create tagged PDF". This changed recently as I just showed someone else how to do this 3 months ago. Did you find a fix?  I am slowly working out of Indesign and back to word as this constant change is too much for me to keep up with and not worth the trouble. 

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