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Hyperlinks are suddenly not working

Community Beginner ,
Jul 20, 2023 Jul 20, 2023

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I've had this Indesign document for over a year. I have never had any problems with the hyperlinks before. Suddenly today, after adding some pages with new hyperlinks, they are no longer working when I publish online or just export a pdf. I've always published online in the past. I checked the links in the Hyperlinks window pane and they take me to the website. I have all the text with the hyperlinks on the top layer. 

 

I'm at a loss. Any help would be so appreciated. 

 

Many thanks in advance

Chad

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Publish online

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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Are they full hyperlinks with the actual address of the website - or are they text that is converted to a hyperlink, like Click Here

 

Acrobat should automatically convert full URLs into hyperlinks - there was a recent update to Acrobat so maybe the preference to recognise hyperlinks in documents is turned off in Acrobat Preferences?

 

And just another guess

If the document is worked on for a year it must have gone through a lot of saves.

There might be built up residual information in the file.

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

 

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Community Beginner ,
Jul 21, 2023 Jul 21, 2023

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Thanks so much for your suggested solutions. Unfortunately I did not have any success. I was unable to find anything in the preferences related to Hyperlinks and resaving as the IDML and then as an Indesign file didn't work either. 

I tested a hyperlink in a new file and it didn't work there as well.

I'll keep searching for a solution. If I do find one, I'll be sure to post it on this chain.

thanks again!

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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On PDF export have you ticked the little box for hyperlinks? 

 

 

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Community Beginner ,
Jul 21, 2023 Jul 21, 2023

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I don't see a box to check for hyperlinks when exporting.

I exported both a pdf and published online. I got one hyperlink to work in the pdf once, but then it never went to the destination again. The online version did the same thing, opened up once but not again and that was only after frantically clicking on it out of frustration. 

I reset each hyperlink in the Hyperlink panel's dropdown. That accomplished nothing.

The below attachment is what happens when I click on a hyperlink once exported. I blue area surrounds the hyperlink.

I uninstalled and reinstalled and that didn't make a difference. 

Not sure what to try next at this point. 

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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Community Beginner ,
Jul 21, 2023 Jul 21, 2023

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Thanks for the link. The screenshot is a pdf for print, which I won't need. I finally got an interactive pdf to work, but what I really need is a Publish Online, which still isn't working.

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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Seems to be a weird bug - check to see if you're using World Ready Paragraph Composer

if you are you are you need to change it - apparently

 

https://community.adobe.com/t5/indesign-discussions/url-s-not-working-when-using-publish-online-feat...

 

 

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Community Beginner ,
Jul 22, 2023 Jul 22, 2023

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I was not in World Ready Paragragh Composer. I was in the correct format - Adobe Paragraph Composer. Thank you for the link though.

 

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New Here ,
Apr 09, 2024 Apr 09, 2024

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I am having the same issue and my file is not old. I also no longer see the ability to choose the option to include hyperlinks when I save as a PDF - only "Create tagged PDF". This changed recently as I just showed someone else how to do this 3 months ago. Did you find a fix?  I am slowly working out of Indesign and back to word as this constant change is too much for me to keep up with and not worth the trouble. 

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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Which PDF viewer do you use to test the PDF?

What PDF export settings did you have?

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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LATEST
quote

I am having the same issue and my file is not old. I also no longer see the ability to choose the option to include hyperlinks when I save as a PDF - only "Create tagged PDF". This changed recently as I just showed someone else how to do this 3 months ago. Did you find a fix?  I am slowly working out of Indesign and back to word as this constant change is too much for me to keep up with and not worth the trouble. 


By @GAC27631294nicv

 

Do you export for PRINT or INTERACTIVE?

 

RobertTkaczyk_0-1712680356437.png

 

PRINT:

RobertTkaczyk_1-1712680371942.png

 

INTERACTIVE:

RobertTkaczyk_2-1712680397111.png

 

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