• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Hyperlinks don't work or get messed up in Interactive PDFs exported from Indesign

New Here ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

Hello everyone,

So, I'm working in a PDF that has a lot of hyperlinks, to different URLs and also to different pages of the document when you click on objects or text. The thing is that when looking at the PDF on desktop, everything works just fine, but when I open it with my phone (android) some links don't work at all. For example, on these buttons (from the capture), when I try to click them all of them open up Twitter when each one has their own hyperlink in Indesign. In other instances, when I click other objects the links simply don't work... why is this? how do I fix it? I find some old posts about this from many years ago (which is only upsetting if this issue hasn't been fixed since 2016) but none of them really come up with a solution.

Captura Indesign.PNG

TOPICS
Bug , How to , Import and export

Views

296

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Enthusiast , Mar 24, 2021 Mar 24, 2021

If it's working properly in Acrobat, it sounds like your PDF is just fine. The issue is that browser and app support for PDFs outside of Acrobat can render behavior inconsistent. Issues like content not displaying properly or disappearing, deleted elements on master pages showing up, and interactivity problems are not uncommon. Have you tried using the Acrobat Reader phone app?

Likes

Translate

Translate
Enthusiast ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

If it's working properly in Acrobat, it sounds like your PDF is just fine. The issue is that browser and app support for PDFs outside of Acrobat can render behavior inconsistent. Issues like content not displaying properly or disappearing, deleted elements on master pages showing up, and interactivity problems are not uncommon. Have you tried using the Acrobat Reader phone app?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

oh, that's a shame. Unfortunately, it's for a catalog that my client will be sharing with their customers (who will most likely be looking at it on their phones) so I can't really control which apps/browsers they're going to be using. Thank you for your insight, David.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

You can have a word or words or an image (such as a button shape) as a document hyperlink to say another page in the document, or to an external website. Some devices, for example, iPads, don't have rollover capability – only click – you should avoid multi-action buttons like On Click, On Roll Over, etc. Multi-state object (MSO) don’t work at all in an Interactive PDFs.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Thank you, Derek. I made sure to remove all the buttons and make them simple hyperlinks but I couldn't make them work properly either way...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

All of them or some of them?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

some of them, it's very weird. I believe as David noted in the other comment, that it has to do with the app/browser in which you're opening the file...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 07, 2022 Dec 07, 2022

Copy link to clipboard

Copied

LATEST

I am having the same issue with a 1600 plus page online catalog. Many url's and and page hyperlinks. The Indesign file has been manually updated with the correct links multiple times. When the Interactive pdf is made a good number of these hyperlinks are broken. I am using the latest software. My client is growing anxious as I cannot find a viable solution to fix what seems to be an on going issue with both InDesign and Acrobat working together to build an interactive pdf.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines