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Sarah Ann5E27
Participant
August 5, 2025
Question

I can not shut down background tasks so I can't export a PDF

  • August 5, 2025
  • 4 replies
  • 194 views

Hello,

I can't shut down background tasks and it is preventing me from exporting a PDF.  I have tried to create a new document and the copy and paste but the background tasks are still on.  They are trying to add font that I don't want.  I have replaced all the font in the document but it is still trying to add font.  I have shut down Indesign.  I have shut it down and the reopened it pressing control, option and shift.  I am on a mac.  Even if I just open indesign without opening a document it is still trying to add this font.  There are no crosses to click to stop it.  Please can someone help me.

 

Thank you

 

Sarah 

 

4 replies

nikunj.m
nikunj.m
Legend
August 28, 2025

Hi Sarah Ann5E27,

Just checking in to see if the suggestions in this conversation helped? If not, please let us know, and we would be happy to help you further. 

 

Thanks,
Nikunj

B
Beth280185212pkv
Participating Frequently
August 6, 2025

Open Indesign, no file, just the program, Preferences ---> File Handling --->  Click Off  "Auto add Adobe Fonts".  
You may want to close and restartIndesign and then open your file to export pdf without that annoyance

    G
    Gord@APL
    Inspiring
    August 6, 2025

    I had an issue like this a few months ago. If I remember correctly, all I needed to do was install the fonts via Creative Cloud > Adobe Fonts, where I'd originally tried installing them via Font Book.

      Abhishek Rao
      Community Manager
      Abhishek RaoCommunity Manager
      Community Manager
      August 5, 2025

      Hi @Sarah Ann5E27,

      I'm sorry you're running into this issue with background tasks preventing your PDF export. Could you confirm your exact macOS and InDesign version?

      Try fully quitting the Creative Cloud desktop app, then relaunch and sign out and back in to refresh the background font services. Make sure all your fonts are correctly activated in Creative Cloud Fonts and remove any that you no longer need. If the background task stays stuck, restart your Mac in Safe Mode and open InDesign to see if it clears. Also, in InDesign preferences, turn off the Auto Add Adobe Fonts option under Clipboard Handling and then check the behavior.

       

      Please try these steps and let me know the results.

      Abhishek

       
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