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Answered

I can't see open Indesign CC files - URGENT

Forum|Forum|8 years ago
October 24, 2017
10 replies
15185 views

Yesterday everything was fine. Today I opened indesign (CC 2017) and opened a file to work on and I can't see the file. Indesign says it is open, the panels etc are there but I can't see the file. I went to Creative Cloud and it said I had updates pending, so I updated hoping that might fix it (so I now have CC 2018) but the problem remains. I have restarted my Mac several times. I have tried unplugging my laptop from big monitor but the problem remains. I have tried opening other InDesign files and have the same problem all of them.

Please help as I urgently need to do some work and can't do anything at the moment as I can't see my file.

Thanks in advance!

This topic has been closed for replies.

Correct answer Alexandre Becquet

Hello, have you try this ? to reset the preferences.

(Windows) Start InDesign and hold the keys Maj Sh+Ctrl+Alt. click yes
(Mac OS) Start InDesign and hold the keys Maj Sh+Option+Command+Control

laurenj72205906

Inspiring

Are there any other solutions to this? I'm having the same issue, tried all the suggestions and nothing is working...

Derek Cross

Community Expert

You state "This" – It would help if you would give details of your InDesign version and OS and amount of RAM, amount of spare hard disk capacity and details of the issue you are having.

F

Felluat

Participant

Unchecking the Application Frame worked for me. Thank you so so much!
But the downside is that you can't dock your panel, which might be irritating for some, I'm definitely one of them.

I tried holding Shift + Ctrl + Opt + Cmd. Didn't work
I tried reinstalling Indesign. Didn't work either :(((

Is there any other way to fix this issue?

Derek Cross

Community Expert

Hi Felluat

This is such a long and meandering thread, it might be best to start a new one. Please describe your issue and include version and system information.

Derek

Hedda T. Brodtkorb

Participating Frequently

GUYS! I have the excact same problem, and NOTHING worls... I am desperate. Why doesnt reinstalling the InDesign software work at all? Nothing works for me...

Help!

Derek Cross

Community Expert

Hi Hedda

Which version of InDesign and OS?
How much RAM and spare hard disk capacity do you have?

What actions have you taken so far?

"Nothing works" is a bit broad brush, can you explain – any error messages for example, what action seem to cause an issue?

G

gregorysmxth@gmail.com

Participant

Hi Derek

I'm also having this problem. I launch Indesign. It looks like its open. And nothing happens.

InDesign 16.3.2 OS 10.14.6

16GB RAM / 598 spare hard disk

No error messages. Nothing happens - I see "Indesign" in the top nav bar though no tools. I can create a new document - i get a new doc spec window though i never see the document.

i open an old doc - it says its open in the window though i can't see it. Any insight would be appreciated!

wise_Serenade15B9

Participant

There has to be something I can do besides constantly deleting my preferences.

C

Colorful_WalrusB831

Participant

Hi there!

I have the same problem. Just update to design cc 2018 and I can't see my files. I have a mac with high sierra and on the menu "window" I can see the file opened, but it doesn't appear on the screen.

I've tried to hold the keys "Shift+alt+command+control" but it doesn't do anything.

Can you help me?

C

Colorful_WalrusB831

Participant

Hi again!

Finally, my inDesign is already working.

I don't know really which of your advices did it, but it works now. Thanks to all of you!!

G

GeirFjellberg

Participant

THANK YOUUUUUUUU :-) CIA_design

Alexandre Becquet

Community Expert

You are welcome !!

H

heatherb11168884Author

Participant

If I do Arrange - New window for xxxx.indd the file opens in a new window but I can't get the Control panel to view up when I do that!

C

Co Co5D5E

Participant

Same problem, i encounter with. It happened many times for my 2021 Adobe CC online subscription too, not sure if it has to be done with the OS? . My files don't show up at all, there is no interface window showing up either after I launched the Indesign application. The name was seen under Window though. Even I restarted, tried the Maj keys, didn't help either.

Alexandre Becquet

Correct answer

Community Expert

Hello, have you try this ? to reset the preferences.

(Windows) Start InDesign and hold the keys Maj Sh+Ctrl+Alt. click yes
(Mac OS) Start InDesign and hold the keys Maj Sh+Option+Command+Control

H

heatherb11168884Author

Participant

What is the Maj key (on apple keyboard) Thanks

Alexandre Becquet

Community Expert

Shift i'm French sorry

Jongware

Community Expert

Does this only happen with a single file, or do you not get to see any file at all?

Jongware

Community Expert

Before you reverted to more drastic methods, did you try any option in the Window > Arrange menu? It may be as simple as that the window containing your document got moved off-screen.

H

heatherb11168884Author

Participant

Thanks, Yes I tried the Window - Arrange menu, but it didn't help

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