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I can't see open Indesign CC files - URGENT

Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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Yesterday everything was fine. Today I opened indesign (CC 2017) and opened a file to work on and I can't see the file. Indesign says it is open, the panels etc are there but I can't see the file. I went to Creative Cloud and it said I had updates pending, so I updated hoping that might fix it (so I now have CC 2018) but the problem remains. I have restarted my Mac several times. I have tried unplugging my laptop from big monitor but the problem remains. I have tried opening other InDesign files and have the same problem all of them.

Please help as I urgently need to do some work and can't do anything at the moment as I can't see my file.

Thanks in advance!

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correct answers 1 Correct answer

Adobe Community Professional , Oct 24, 2017 Oct 24, 2017
Hello, have you try this ? to reset the preferences. (Windows) Start InDesign and hold the keys Maj Sh+Ctrl+Alt. click yes (Mac OS) Start InDesign and hold the keys Maj Sh+Option+Command+Control

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LEGEND ,
Oct 24, 2017 Oct 24, 2017

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Before you reverted to more drastic methods, did you try any option in the Window > Arrange menu? It may be as simple as that the window containing your document got moved off-screen.

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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Thanks, Yes I tried the Window - Arrange menu, but it didn't help

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Explorer ,
Sep 08, 2020 Sep 08, 2020

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This helped me! Thanks!

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LEGEND ,
Oct 24, 2017 Oct 24, 2017

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Does this only happen with a single file, or do you not get to see any file at all?

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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Hello, have you try this ? to reset the preferences.

  1. (Windows) Start InDesign and hold the keys Maj Sh+Ctrl+Alt. click yes
  2. (Mac OS) Start InDesign and hold the keys Maj Sh+Option+Command+Control

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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What is the Maj key (on apple keyboard) Thanks

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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Shift i'm French sorry

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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thank you so much, that seems to have worked! Why would that have happened in the first place (was before I downloaded the update...)?

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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Sometimes it's a manipulation to do for everything in order. Updates are sometimes teasing! !

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Thank you. This helped me too! 🙂 

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New Here ,
Aug 06, 2021 Aug 06, 2021

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This worked THANK YOU!

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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If I do Arrange - New window for xxxx.indd the file opens in a new window but I can't get the Control panel to view up when I do that!

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New Here ,
Sep 07, 2021 Sep 07, 2021

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Same problem, i encounter with. It happened many times for my 2021 Adobe CC online subscription too, not sure if it has to be done with the OS? . My files don't show up at all, there is no interface window showing up either after I launched the Indesign application. The name was seen under Window though. Even I restarted, tried the Maj keys, didn't help either.

 

 

 

 

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New Here ,
Aug 21, 2018 Aug 21, 2018

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THANK YOUUUUUUUU 🙂

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Adobe Community Professional ,
Aug 21, 2018 Aug 21, 2018

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You are welcome !!

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New Here ,
Sep 10, 2018 Sep 10, 2018

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Hi there!

I have the same problem. Just update to design cc 2018 and I can't see my files. I have a mac with high sierra and on the menu "window" I can see the file opened, but it doesn't appear on the screen.

I've tried to hold the keys "Shift+alt+command+control" but it doesn't do anything.

Can you help me?

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New Here ,
Sep 11, 2018 Sep 11, 2018

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Hi again!

Finally, my inDesign is already working.

I don't know really which of your advices did it, but it works now. Thanks to all of you!!

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New Here ,
Sep 24, 2020 Sep 24, 2020

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There has to be something I can do besides constantly deleting my preferences.

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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GUYS! I have the excact same problem, and NOTHING worls... I am desperate. Why doesnt reinstalling the InDesign software work at all? Nothing works for me... 

 

Help!

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Hi Hedda

Which version of InDesign and OS?
How much RAM and spare hard disk capacity do you have?

What actions have you taken so far?

"Nothing works" is a bit broad brush, can you explain – any error messages for example, what action seem to cause an issue?

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Hi Derek

I'm also having this problem. I launch Indesign. It looks like its open. And nothing happens.

InDesign 16.3.2 OS 10.14.6

16GB RAM / 598 spare hard disk

 

No error messages. Nothing happens - I see "Indesign" in the top nav bar though no tools. I can create a new document - i get a new doc spec window though i never see the document.

 

i open an old doc - it says its open in the window though i can't see it. Any insight would be appreciated!

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Sorry - i just found this..." UNCHECK Application Frame (Window > Application Frame)"

 

That worked!!

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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LATEST

This worked for me thansk you so much! 

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New Here ,
Sep 12, 2021 Sep 12, 2021

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Unchecking the Application Frame worked for me. Thank you so so much! 
But the downside is that you can't dock your panel, which might be irritating for some, I'm definitely one of them.

I tried holding Shift + Ctrl + Opt + Cmd. Didn't work 
I tried reinstalling Indesign. Didn't work either :(((

Is there any other way to fix this issue? 

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