I cannot open InDesign files nor Photoshop file

Question

My .indd files suddenly won't open in InDesign and the same with my .psd files in Photoshop. The suffix is intact (.indd and .psd) but the icon is a blank page. I cannot open the files from within InDesign or by clicking on the files in my finder (same is occuring with Photoshop). Usually, my files are stored in iCloud Drive, but now the folder containing my documents have a cloud with a dash over instead of a cloud with an arrow. When I put my curser on the cloud with a dash icon it says "Cannot be used". I can usally click on a cloud with the arrow next to the file or folder and then the files are downlaoded. Now, I cannot click on any cloud.

When I tried to open the files from my 'recent files' in InDesign, I noticed that the file name was .[FileName].indd.icloud. When I clicked on it, I got this error: "Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing , or the file may be open in another application"

I have a Macbook Air Mid 2012 running macOS Catalina 10.15.7. I have InDesign 2022 version 17.4 and Photoshop 2022 version 23.5.3

I hope someone can help!!

BobLevine · Answer

That is not iCloud, it's OneDrive but it looks like you're not signed into the account. Once you get the service re-linked, make sure that any smart sync features are turned off to keep InDesign from timing out while waiting for the download.

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