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L
LonePine
Known Participant
July 12, 2017
Question

ID CC 2017 crashes when 'edit original' is clicked - need a fix

  • July 12, 2017
  • 2 replies
  • 1298 views

Just installed CC 2017 on new Win 10 with 4.0 CPU, Graphics Accel and 32 GB ram. After CC apps are running for a few hours, clicking 'edit original' causes ID to freeze then crash. I have deleted the prefs. No affect. Restarting ID does not help. Only fix is to reboot. Had been running CC on Win 7 for several years. Never had this problem. Very annoying.

This topic has been closed for replies.

2 replies

amaarora
amaarora
Inspiring
July 18, 2017

Hi,

Sorry for the inconvenience. Clearly, this is one of the issues that we have tried to fix ever since.

Can you please mail me your AI file(and the file you are placing) at amaarora@adobe.com?

Please do mention the steps (or send a video) so that i can reproduce the crash.

-Aman

InDesign Engineering Team

Om Nath Jha
Om Nath Jha
Legend
July 18, 2017

Thanks Aman for taking this up. Really appreciated.

Regards,

Om

amaarora
amaarora
Inspiring
July 13, 2017

Hi,

Can you let us know if you are on InDesign CC 2017 or CC 2017.1(latest).

Can you also delete cache along woth preferences and then restart?

Let me know if it solved your issue.

-Aman

L
LonePineAuthor
Known Participant
July 13, 2017

It is 2017.1. I deleted the recovery cache and SavedData and restarted ID. It has no effect whatsoever. I will have to reboot.

L
LonePineAuthor
Known Participant
July 17, 2017

Hi,

Were you able to get this resolved after rebooting the computer? Are you working on files which are saved on a network? Do you have any third party device or plugin installed?

Regards,

Om


I rebooted and have been running ID for four days. The crashing problem seems to have been resolved, however, now when a linked file opens in AI the Layers palette is revealed and flickers rapidly. Clicking inside the window seems to stop the flickering without side effects. Just a little distracting.

I am working with local files. Many are client files that I have created using various upgrades of ID, AI and PS since 2003. The only CC plugin I am using is the current version of Suitcase Fusion (also used since 2003). The font library and collections were copied over from the old Win 7 machine. Fonts appear to be working fine.

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