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L
LonePine
Known Participant
July 12, 2017
Question

ID CC 2017 crashes when 'edit original' is clicked - need a fix

  • July 12, 2017
  • 2 replies
  • 1298 views

Just installed CC 2017 on new Win 10 with 4.0 CPU, Graphics Accel and 32 GB ram. After CC apps are running for a few hours, clicking 'edit original' causes ID to freeze then crash. I have deleted the prefs. No affect. Restarting ID does not help. Only fix is to reboot. Had been running CC on Win 7 for several years. Never had this problem. Very annoying.

This topic has been closed for replies.

2 replies

amaarora
amaarora
Inspiring
July 18, 2017

Hi,

Sorry for the inconvenience. Clearly, this is one of the issues that we have tried to fix ever since.

Can you please mail me your AI file(and the file you are placing) at amaarora@adobe.com?

Please do mention the steps (or send a video) so that i can reproduce the crash.

-Aman

InDesign Engineering Team

L
LonePineAuthor
Known Participant
July 24, 2017

Aman:

Just sent you a 12 MB zip with a sample ID and some linked AIs. Let me

know if you don't receive it. I can put it on GoogleDrive or wherever.

Bruce

L
LonePineAuthor
Known Participant
July 25, 2017

Hi,

Thanks Bruce for helping me in this issue.

unfortunately i have not received your mail.

Can you resend at [Personal information removed by MOD] or perhaps the link to the Google Drive?

Also, do add the video showing the steps you do before the crash...

Thanks again

-Aman

[Personal information removed by MOD]


Aman:

Just sent you a link to Zip on Google Drive.

All I do is right-click a linked AI file (Win 10). When the machine has

been booted recently, I am able to choose 'edit original' and it opens

the file in AI. After ID is running for a couple of hours, when I

right-click, ID it freezes. 30-seconds later I get a Windows dialog

saying that ID is not responding. Then 30-seconds later I get a Windows

dialog saying that ID is closing. Then poof it's gone. I cannot record

it since I don't know when it is going to happen.

Bruce

amaarora
amaarora
Inspiring
July 13, 2017

Hi,

Can you let us know if you are on InDesign CC 2017 or CC 2017.1(latest).

Can you also delete cache along woth preferences and then restart?

Let me know if it solved your issue.

-Aman

L
LonePineAuthor
Known Participant
July 13, 2017

It is 2017.1. I deleted the recovery cache and SavedData and restarted ID. It has no effect whatsoever. I will have to reboot.

Om Nath Jha
Om Nath Jha
Legend
July 14, 2017

Hi,

Were you able to get this resolved after rebooting the computer? Are you working on files which are saved on a network? Do you have any third party device or plugin installed?

Regards,

Om

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