IDML File Conversion Service temporarily unavailable

Forum|Forum|2 years ago
November 9, 2023
4 replies
742 views

The IDML File Conversion Service has been coming up with an error about being temporarily unavailable for me for a couple weeks now, file gets to 33% then fails. Trying to open a 2024 InDesign file in 2023

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Annie239933797oob

New Participant

I have the same problem. Is there a fix for this yet?

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aleB830

New Participant

This is happening to me!! Did anyone help you with a solution for this problem?

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Manan Joshi

Community Expert

This could even be a firewall thing. Check out the following article that lists the domains that need to be whitelisted for different Adobe services.

https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html

You can diagnose if this is a firewall issue by trying to attempt the conversion using a different network/computer.

-Manan

Steve Werner

Community Expert

Please provide more information about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign 2023 version you're using.

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Douglas33500730ugit

New Participant

Using a M2 MacBook Pro with OS Venture 13.6.1 and inDesign 18.4.

Updates are controlled by IT team and I'm not able to either install 2024 or roll back to a previous version

Steve Werner

Community Expert

You should tell your IT team that other people are having no problem doing the conversion. If you can't do further investigation and they won't, you may be stuck.