Image prints outside of frame

[wndy26_cdt]

Having an issue where my client prints their ad proof and the image is not staying inside the image frame. Its actually overlapping the ad text.  Just curious what causes this and if there is anything I can do to prevent it - other than the obvious of cropping images exactly to the frame size....  Is this a printer malfunction? First image is how it look after customer printed, 2nd image is what it should look like. 

[Barb Binder]

Is the text frame on a layer that is designated non-printing? Use Window > Layers to open the layers panel and double click the layer with the text frame to check.

~Barb

[wndy26_cdt]

Everything is on the same layer.  The image is a tiff file and we do send the customer a PDF. - acrobat 5 (PDF 1.4) compatible, standard set to none, compression set to CCITT Group 4 and no color conversion applied.  We have been sending this way for years and this is the first time I have seen this.

[rob day]

The image is a tiff file and we do send the customer a PDF. - acrobat 5 (PDF 1.4) compatible, standard set to none, compression set to CCITT Group 4 and no color conversion applied.  We have been sending this way for years and this is the first time I have seen this.

Is this to a composite color printer? It looks like the print driver might be having a problem with live transparency. You might try sending a flattened PDF (Acrobat 4 Compatibility). And if it's a composite color printer I would convert the color to DocumentRGB in the Output tab.

[wndy26_cdt]

I'm not sure what kind of printer the customer is printing it to - its probably just a basic desktop laser printer. We aren't encountering the same issue with our proofing printers. I would bet its a printer driver issue...

[maxwithdax]

Are you sending them a pdf? What settings? Also, make sure that your image is linked to a file and not a copy/paste.

-Dax

[maxwithdax · Accepted solution]

This is definitely something on the client's end. I would suggest the client update their version of acrobat reader. I am betting that is the issue.

-Dax