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etrnlflame
Inspiring
October 13, 2017
Answered

Images in png export grey

  • October 13, 2017
  • 5 replies
  • 3383 views

So I've double-checked the links and everything, they're all in-tact, but lately when I try to export to .png the image turns 100% grayed out:

I'm simply trying to add a red circle around a button the user needs to click. Any suggestions?

      This topic has been closed for replies.
      Correct answer etrnlflame

      I restarted my Indesign and this problem seems to have resolved itself, but it's happened before and seems to be a bug.

      5 replies

      C
      caits14186699
      Participating Frequently
      May 26, 2022

      Still happens in 17.2.1 when exporting a PNG with PNGs linked inside it.

       

      Linked PNGs export as gray boxes only when exporting to PNG. When exporting to JPG or PDF it works as expected. Restarting ID doesn't help neither does resetting preferences. Best workaround I have found for now is to bounce to PDF then to PNG, same as Shellie said. Sucks if you're working with web developers! They kind of expect most things to be in PNG. It'd be nice to not have to bring Illustrator into the equation.

        S
        Shellie22940866sapl
        Participant
        May 16, 2022

        I have encountered the same problem. I hope adobe fixes it soon, but in the meantime, I exported it as a pdf, opened the pdf in Illustrator, and then exported it as a png from Illustrator, and it worked.

          I
          ingmare43664017
          Participant
          September 17, 2021

          I have the same problem. 

          A solution would be very much appreciated.

          S
          sambrand
          Participant
          March 11, 2020

          Anyone else experiencing this problem / have any other solutions besides restarting InDesign? I am currently dealing with this horrible gray box when exporting as PNG. Have tried restarting. An aggravating bug if I must say so myself.

          D
          djsamuel
          Participant
          May 5, 2020

          Hi, I too got the same sort of problem...
          I have a png placed in InDesign, it displays fine and while exporting it to jpg it exports fine. but while exporting to png ... gray box arrive ... can this be fixed ???

            S
            SandSchu
            Participant
            May 6, 2020

            I too have the same problem then you djsamuel. Since yesterday. 
            I had 4 of my colleges test it on their computers result: three people had no problem, one other coworker had the same issue than us. 
            Currently updating all soft- and hardware in hopes this will help. 

             

            E
            etrnlflameAuthorCorrect answer
            Inspiring
            October 13, 2017

            I restarted my Indesign and this problem seems to have resolved itself, but it's happened before and seems to be a bug.

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