Participating Frequently

Question

Images missing when I 'publish online'

Forum|Forum|6 years ago
March 23, 2019
7 replies
3783 views

Hello all,

I'm trying to create a digital version of a newspaper I have worked on for a client. It's on its 17th edition now and I've not come across this problem before - everything has always worked perfectly.

Two of the links/images are missing from the digital version. Everything looks fine on various browsers on my Mac but the two images appear to be missing when my client tries to view the newspaper on her PC.

Any ideas? I'm stumped!

One of the images is a pdf and the other is a jpeg so I can't even put it down to file type. The same document contains lots of jpegs and pdf links/images so not sure why these two would keep throwing up problems.

Thanks!

This topic has been closed for replies.

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OmarTube302475356z3w

Participant

Same issue started yesterday. Some images disappear after the document is published online. The images in Indesign are properly linked, but there is a problem with the Publish Online feature.

danitosan

Inspiring

Same here. I updated the same document on Monday and it was fine, yesterday I updated it again and my client called me to tell me about the problem.

HARSHIKA_VERMA

Community Manager

Hi, I am experiencing the same problem. A link which has been live since Oct 2023 which I have updated many times, is suddenly unable to load images after a minor document update. Any help - I don't want to send new links as it has gone to senior clients who I don't want to pester with new link and login emails.

Hi @williamarmstrongtv,

We are sorry to hear you are unable to see images in the publish online link. Would you mind checking the Display Preference settings in InDesign and confirm if all are set to High, as shown in the screenshot below?

Please also confirm if the issue is happening with this specific file and specific images or all files and all images.

Please tell us the version of InDesign installed on your machine and the details of your operating system.

We will try our best to help you.

Thanks,

Harshika

danitosan

Inspiring

I'm having the same issue. Indesign 19.0.1

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Laubender

Community Expert

Hi @danitosan ,

did you inspect file names and file paths for "special characters" like the "pipe" character that obviously could be one source of trouble?

Regards,
Uwe Laubender
( Adobe Community Expert )

danitosan

Inspiring

I'll check it, but this same documen was published and updated without issues for at least 2 years.

L

Laubender

Community Expert

Yes, the "pipe" character was it. Not allowed with file names e.g. on Windows.

Regards,
Uwe Laubender

( ACP )

G

Greg_CreativeDirector

Participant

I think the person submitting the pdf had cut and pasted the file name.

LS SEP20 KDMF | VMC_brandAds-03-dad.pdf

That divider between KDMF and VMC looked suspicious. I think that was it. All I know is that when I deleted it and replaced the file, everything worked fine.

L

Laubender

Community Expert

Hi Greg,

what was the offending character or the offending sequence of characters?

Thanks,
Uwe Laubender

( ACP )

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Greg_CreativeDirector

Participant

My guess is that the client did a cut and paste when they named the file.

G

Greg_CreativeDirector

Participant

I ran into a similar issue with a placed pdf for a magazine ad showing up as a broken link when it was published online. It turned out to be a filenaming issue. I first tried replacing it with a screenshot of the ad and embedding, thinking that would idiot proof the process. I was carrying the problem forward by carrying the filename forward to the png file, even though I was embedding. As soon as I truncated the name and eliminated the offending character, it took care of the problem.