import images failed

[Cathy5F86]

I’m using Indesign 2020 and I’m trying to import images from my mac, i've tried to drag the image from the desktop, File> Place and Command D, all of these don't work, it said import failed.

so i reinstalled the app from creative cloud, still doesn't work.

i also tried to create a new document or working on previous document, all these don't work either.

it worked well a week ago... 

[Mayra27801075rlsc]

I'm so happy I came across this forum. I was having the same issues with InDesign. All of my fonts were missing, even when I tried to replace them. When I tried to relink my images, I received "import failed" whether I tried to link them through the links panel or place a new image in. The issue was Dropbox! If you are using the Dropbox desktop version, you have to right click your files and make them available offline. I don't have issues with fonts or images anymore.

[Alexandra28321105pqqj]

I'm  having the same problem. All my images are JPG and I've always been able to drag and drop into my InDesign file, and now I can't do anything. All imports fail.

I'm running InDesign 18.1 and have restarted and am frustrated beyond belief. Is there a phone # we can call for help?

[Derek Cross]

Try File > Place.

[Jayse_CWG]

If you're using a Mac and Mac OS Ventura 13.1 or higher - it's currently incompatible with dropbox. Anything in your cloud will not automatically sync to your desktop folder which causes InDesign to fail the import.

You have to open dropbox in your browser. Download the image files you need to your desktop. Move them into the correct folder (replace old versions - if they're there), and then it will allow you to upload to the image into the frame again. It's a giant pain in the behind.

Hopefully dropbox/apple fix it sooner rather than later or a lot of Mac users are going to leave dropbox for another cloud storage solution.