Impossible d'ouvrir Indesign

[Pauline35027942v42l]

Bonjour, 

Cela fait plusieurs fois que j'essaie de démarrer le logiciel Indesign sur mon mac, seulement j'ai toujours le même message d'erreur qui s'affiche (voir capture jointe). 

J'ai déjà consulté le "plus d'infos" suggéré, et ait suivi la procédure conseillée mais rien ne change, même si je change toutes les autorisations de lecture.
Je ne comprends pas pourquoi cela ne fonctionne pas.

J'ai déjà essayé également de désinstaller et de réinstaller le logiciel...

Si quelqu'un a une solution je suis preneuse s'il vous plait.

Merci d'avance

[Bill Silbert]

Have any versions of InDesign worked on your computer before? What version of InDesign and what operating system are you using? Have you checked https://helpx.adobe.com/indesign/system-requirements.html to make sure that the version that you're trying to launch is compatible with your computer?

[Pauline35027942v42l]

Hello, I have the very last version of InDesign and I have a Macbook Pro M3 so it's a very recent one. It supposed to be compatible, it is for the other applications.

[Pauline35027942v42l]

And yes, when I bought my mac (less than 2 years ago), I was able to open and use InDesign.. 😞
After that I just didn't need it until today, and right now it wont open

[Abhishek Rao]

Hi @Pauline35027942v42l,

Adding to what Bill suggested, please try the steps mentioned in these articles to fix the crash or launch issue: https://adobe.ly/4nHskWw and https://adobe.ly/4oloFxG.

If the issue still persists after trying those, please create a new local admin user account on your Mac and test launching InDesign from there to check if it's related to user permissions: https://adobe.ly/48omaWD.

Let me know how it goes after trying these steps.

Abhishek

[Pauline35027942v42l]

Hi, thanks for your answer. I already tried these solutions and it still doesnt work 😕

However, I tried to create a new admin as you suggest, and it worked. What I don't undertsand, because permissions are the same on my principal admin..

[leo.r]

What I don't undertsand, because permissions are the same on my principal admin..

By @Pauline35027942v42l

There could be tons of differences between a clean brand new account and your existing account which you might have been using for years. It would be a waste of time to try to understand what the actual differences are because you, most likely, never will. If InDesign works for you on the new account, I'd recommend just making it your principal account and work from there. 

[leo.r]

In addition to other suggestions:

According to your screenshot, you're on macOS 26 Tahoe. So far, there are no known issues with launching InDesign on Tahoe (although it's still too early to upgrade to Tahoe if you ask me).

First, try these general troubleshooting steps:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/ 

Will it make a difference?

[leo.r]

P.S. Make sure your InDesign is updated to its latest version.

[HARSHIKA_VERMA]

Hi @Pauline35027942v42l

We would like to follow up on your issue. Are you able to resolve the issue by following our expert's suggestions? Please feel free to update the discussion if you need further assistance from us.

We will be happy to assist you further.

Thanks,

Harshika