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S
StephaneRosa
Participant
March 5, 2024
Question

Impossible de lancer InDesign

  • March 5, 2024
  • 3 replies
  • 295 views

Bonjour
Impossible de lancer mon InDesign (MacOs), voici le message :

"Votre session Adobe InDesign précédente n'est pas encore terminée. Patientez quelques minutes avant de lancer l'application."

 

Je n'ai aucune session InDesign de lancée. J'ai mis à la poubelle toutes les préférences. J'ai désinstallé l'app. Ré-installé. Mis à jour plus tard.
Rien n'y fait. J'ai même changé de compte Adobe pour tester. Toujours le même problème.
Avez-vous une idée ?

This topic has been closed for replies.

3 replies

Shivangi_Gupta
Shivangi_Gupta
Legend
March 7, 2024

Hi @StephaneRosa,

Could you  open Activity Monitor and check if there is a process open for InDesign? Try to force quitting it and then relaunch the application. 

Let us know if it helps.

Regards,

Shivangi

S
StephaneRosaAuthor
Participant
March 8, 2024

Hi Shivangi
Thanks for your message. I've just tried to force quitting all adobe items in Activity Monitor. Nothing changed. Always the same message.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 5, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
kglad
Community Expert
kgladCommunity Expert
Community Expert
March 5, 2024

did you restart your computer?

S
StephaneRosaAuthor
Participant
March 5, 2024

Of course. Many times.

S
StephaneRosaAuthor
Participant
March 8, 2024

do a clean cc install carefully following each applicable step:

uninstall every cc app, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.


I've tried to unistall everything, even Creative cloud. And all adobe applications.

Cleaned everything by following your steps.

Nothing change. I can open Photoshop, Acrobat, Illustrator, but InDesign is still broken and refuses to be launch for the same reason

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