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Jakub22422225o76w
Inspiring
January 31, 2023
Answered

In design 2023 / 18.1 damage all files

  • January 31, 2023
  • 4 replies
  • 838 views

Hi! 

 

From December I habe been have huge problems with In Design. I lost few months of work. 

Back ups even couldn't help me because program think that other users have open file. But it is not possible. 

I can't regain big files. When I rebuilt it I can't export PDF, when I saved and close program and open it in another day it demages all spreds and don't see links. Today I had the same problem bacause unfortunatelly when my laptop discharge In design didn't regain files but Phostohop, Illustartor did. The funnest is that I saved this files few minutes before discharge. New version of In design demages saved projects which are worth thousands dollars!!! 

 

It heve been never happened in last years. Nobody return my hours and money for rebuilt saved projects! 

Please solve problems with this version or help me with any update. 

 

    This topic has been closed for replies.
    Correct answer Jakub22422225o76w

    I ask again, what's your system version? and where do you save your files?

    The reason I ask, is that there is an issue with Monterey/Ventura that the extra security added when installing those systems reset access permissions for some apps, including Adobe's. If you check under System Prferences > Security & Privacy > Full Disk Access, your Adobe apps should be listed and checked. If not, do so.


    Sorry, I didn'd match dots.... 

    It was this! Monterey and Ventura switch on the protection and when I opened Full Disk Acces I hadn't listed aplications. So I added and now it works. Thank You so much! 🙂

     

    4 replies

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    February 1, 2023

    Where do you save your files (INDD and linkesed assets)? Locally or on some kine of cloud space?

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    January 31, 2023

    What is your System? Mac/PC? version?

    Where are your files located: locally on your computer? External Drive? Cloud?

     

    J
    Jakub22422225o76wAuthor
    Inspiring
    February 1, 2023

    Mac, desktop

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    February 1, 2023

    I ask again, what's your system version? and where do you save your files?

    The reason I ask, is that there is an issue with Monterey/Ventura that the extra security added when installing those systems reset access permissions for some apps, including Adobe's. If you check under System Prferences > Security & Privacy > Full Disk Access, your Adobe apps should be listed and checked. If not, do so.

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      January 31, 2023

      Hi @Jakub22422225o76w ,

       

      We're so sorry to hear about the trouble. Could you please confirm if you received a notification for automatic recovery on restarting InDesign after your laptop discharged? You can try recovering the document by following the steps shared here https://helpx.adobe.com/indesign/kb/indesign-document-recovery.html

       

      Let us know if this helps or if you need any further assistance.

       

      Regards

      Rishabh

      J
      Jakub22422225o76wAuthor
      Inspiring
      February 1, 2023

      Hi! 

      Firstly I'll answear for first question: 

      I didn't received a notification for automatic revovery. It asked me that I want to regain files. When I checked YES programm met a problem. After that I got a notifictaion that somebody is using a file.  

      Secondly I will give You more information after checking the link. 

      Peter Spier
      Community Expert
      Peter SpierCommunity Expert
      Community Expert
      January 31, 2023

      I would suggest uninstalling InDesign using the CC cleaner tool: Use the Creative Cloud Cleaner tool to solve installation problems then reinstall. Do not attempt to migrate settings or preferences from a previous version.

      If the program thinks the file is open it indicates there is a .idlk file in the same folder which must be deleted.

      J
      Jakub22422225o76wAuthor
      Inspiring
      February 3, 2023

      Hi! Thank You for quick feedback. I will keep this link as a precaution.

      Brad @ Roaring Mouse sent me a solution and found the reason of problem. 

      Now I can admit that was Apple issue. That is weird because problem looked like an Adobe issue. 

      Anyway thank You for interesting my case. 🙂

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